The tv didn’t work, the phone didn’t work and the bathroom door didn’t shut. The room smelled like smoke even though it said it was nonsmoking.
Melanie
Melanie,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 14 日
We did not stay in your hotel. I checked in at the front desk at 3 so we could get our reserved room. Needed ADA on 1 floor. Did not go to room at that time. Had to get back to a meeting. After events went to our room at about 8:30 and it was not excitable. Had no hand rails or bath except able. And the large Tv would not come on. (Husband in wheelchair)
Called front desk and asked how to turn on the tv and she informed me it was broken. Desk clerk on duty now said that 1st clerk should have told us that. I asked it we could get a discount on room price and they said that they could not do anything because I checked in at front desk at 3:00 and just now reporting. They could move us to another room available on 2nd floor.
We left and had to drive home after an exhausting day. Was very disappointed.
Teresa
Teresa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
GERARDO
GERARDO,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 9 日
Daniel
Daniel,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 6 日
Refund demand
We walked in and walked out. It was dirty and gross and we felt unsafe. Several rooms were closed by the Texas Department of Health.
patrick
patrick,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 21 日
Not recommended
Not so good experience, I understand this is not a 5 star Hotel but needs to improve. The room stinks so bad, towels has hairs, bed is uncomfortable and blankets has cigarettes holes on it. At the time I stayed in it the room next to me was clausured for higine reasons by the city of grand prairie.
Hector
Hector,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 3 日
Inadequate not-super 8
There were no towels. No washcloths. A coffee pot but no coffee, tea or cups in the room. A gap under the door to the outdoors. The front desk gave us two shabby, worn, thin towels but no coffee for the pot.