The hotel smelled very strongly of marijuana and mold when we entered. The front desk clerk told me "everyone gets 'pot' in a nearby drug store now.' As we walked to our room a man wearing no shirt or shoes worked on repairs in the halls replacing trim. Multiple rooms had their doors open and the 'repairmen' was moving in and out of many of them. He was an old man wearing stained shorts. The carpet in the hall and in our room was heavily stained and there were no pictures on the walls. A large box with an AC sat next to the bed so that one side of the bed you couldn't use.
My wife started complaining of a bad headache because of the mold and allergy smell. I went to the front desk and talked to the man who was there. He said he could move us to a 'better' room (upstairs). We went upstair. The new room had the same mold and drugs small (pot) and the carpets were still filthy. There was no shower curtain and there were multiple hairs in the bed. I immediately went to the front desk and told the manager we weren't staying and we wanted a full refund. The manager said he "understood" and told me they'd be 'booked up soon anyway.' I called Hotels.com at that time and booked another hotel in a nearby town and we left. The manager did fuss at me because the hotel management called him after Hotels.com called to get a refund for the stay. Thankfully we were in this hotel only about 30 minutes or so before we left.
Steve
Steve,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Room was clean and all appliances,tv, etc looked new could use new carpet the room rate was a good deal will likely come again
Gary
Gary,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Excellent, quiet
Musa
Musa,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 3 日
Hotel was under construction. Everything about the room was horrendous. Shower had mold. Left to stay somewhere else
Greg Cole
Greg Cole,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 25 日
Motel 6 style hotel
The room carpet and the hall way carpet are dirty its an ols hotel style everything is old beside the bed but they working on update so it could be nicer
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 24 日
So so stay
The room was OK. Some features were dated. The beds were OK. The bathroom was OK. The only problem we had is when my grandchildren came to visit the guy who said he was maintenance came banging on the door saying we had to get out and move to the third floor Because the (regular) customer was complaining he can hear us walking above him. We explained the kids were only there for an hour and we were leaving. It was rude the way he handled it because the way I see it we were all customers regular or not. And some advice if you are complaining about a guest, they need to keep their voices down and not be cursing about the other guest. Our grandkids did not need to hear that.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 22 日
Dwain
Dwain,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 13 日
Brad
Brad,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 7 日
Austin
Austin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
No comment
James
James,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 4 日
Pat
Pat,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Cristian
Cristian,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Good Rest
David at the front desk was friendly and accomodating.
The room was clean and comfortable. Should we need to be in Wilmington, NC, again, we will certainly consider Coastal Inn & Suites.
SHIRLEY
SHIRLEY,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
They are amazing people and I will miss them
Jerry
Jerry,14 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Seamus
Seamus,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 28 日
Our son was in the hospital in Wilmington so we needed a quick, affordable place to stay and this was perfect. Customer service was excellent. It’s a a little older but clean and it fit our needs.