Do NOT attend the “90-minute” sales talk — it’s a trap!
The so-called 90-minute presentation at The Grand turned into over 4 hours of aggressive, high-pressure sales tactics. They try to bully and guilt you into buying 100 weeks of vacation for an outrageous price. Even after leaving, they continue offering “coupons” and pestering you. Please don’t fall for it.
About the hotel itself:
Beautiful, well-maintained property
Great food and dining options
Clean, comfortable rooms
Excellent service from the staff
Be aware: the resort is huge, so expect to either walk long distances or wait frequently for golf carts.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 9 日
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 29 日
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Megan
Megan,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Muito boa, porém os quartos são apertados para um resort
Rodrigo
Rodrigo,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 23 日
Deixou muito a desejar estávamos em
Uma local NIZUC nos venderam um outro local
THE GRAND informando que era bem melhor etc mas infelizmente não subiria as nossas expectativas. Local
Com barulho a noite longe quartos mal cuidado.
Algumas piscinas sujas.
Não vale
O que cobram
Wilderson Abel
Wilderson Abel,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Annie
Annie,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
The only complaint is the sales team being overly persistent to meet with me and other members of my family. We also did not have any instructions on how to check out. I have stayed here many times over the last 2 decades.
Cathy
Cathy,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Jorge
Jorge,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 24 日
JoAnn
JoAnn,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Muy bien. El hotel bien pero la playa tiene mucho zargazo y huele muy mal.
Mauricio
Mauricio,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 30 日
Outstanding service, specially being Expedia VIP. But hotel infrastructure is quite old. Even when very clean and in good conditions, should need refresh.
Nicolas
Nicolas,3 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 30 日
YOUNGA
YOUNGA,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Hotel Maravilhoso
O hotel é maravilhoso, enorme. Experimentamos vários restaurantes e todos foram perfeitos. O quarto é muito confortável e o atendimento foi impecável em todos os momentos.
Ana L
Ana L,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 22 日
Me gusto mucho, lo recomiendo al 100 gracias
Francisco
Francisco,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 19 日
Mi estancia fue desagradable, porque yo compré una habitación con vista al mar y no me dieron la habitación con vista al mar, y el día sábado suspendieron todos los servicios debido a remodelación del hotel, y nos mandaron al check out a otro hotel
carlos javier
carlos javier,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 16 日
Busy property probably because it was spring break. The beach was not as nice as you can imagine but the choice of Dining options and food quality makes up for it! The entertainment options and room service was phenomenal. The pool was huge and so many things to do... just don't come here if you just want the blue turquoise experience.
Jairin
Jairin,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 5 月 15 日
The room service is extremely terrible you have to walk a lot because it’s a big problem, lots of restaurant options but staff can be either very nice or extremely rude depends on who you get the service is also either excellent or sometimes terrible again depends who is providing the service. Rooms are old and dark but I have seen many good places in Cancun better compared to this , they do not match the luxury benchmarks they advertised they have .
navdeep singh
navdeep singh,4 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 15 日
Bruce
Bruce,4 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 5 月 15 日
Helen
Helen,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 14 日
I liked everything about this resort .
Everything you need is available here.
Great great for kids.
Staff is the nicest i have seen.
Definitely coming back.