Service is not good enough as compared to payment.
SHIAUHUA
1 晚结伴旅行
8/10
Polly
10/10
mei chi
1 晚行程
10/10
The room is clean with very comfortable bed, location is perfect as it is in the heart of everything. The trip is a birthday trip, so they’re so sweet to decorate the room and give us some little treats. Staff are very friendly and always with big smile. We’ll definitely coming back =)
Ching Man
1 晚行程
10/10
anna
1 晚行程
10/10
Kim Mei
1 晚行程
10/10
silence and good access to train station.
Cheuk Kin
6 晚浪漫旅行
10/10
yang
1 晚行程
10/10
yee ming
1 晚家庭旅行
10/10
Weekend city break for us. Easily accessible from the train station as well as town centre.
Super quiet rooms and comfy beds.
Staff are very friendly and helpful.
Would defo come back
David
2 晚行程
6/10
Whilst to hotel staff were friendly & polite and the hotel itself clean and inviting we did not get what we had booked. We booked a twin accessible room, we had written communication stating this was done. Upon arrival, after a 2.5 hour drive, we were told they ONLY do a double accessible room. So we then had to choose between sleeping in the same bed or having facilities for my disabled daughter to be able to shower. We weren’t allowed both. What happens when a disabled person is travelling with a carer? Or doesn’t want to share a bed? Because it was for one night o my we opted for the twin standard room which meant my daughter could not use the shower at all. Please rethink this ableist approach to accessibile rooms Leonardo Hotel, it really isn’t good enough.
Allison
1 晚家庭旅行
10/10
It is a great hotel. Breakfast is lovely
Victoria
1 晚家庭旅行
10/10
Lovely hotel, stayed as a family of four.
Staff were really friendly and helpful.
Room was clean and well laid out, and breakfast was great
Lee
1 晚家庭旅行
8/10
Miss C J
1 晚结伴旅行
8/10
Everything absolutely fine. (Not excellent but absolutely fine - you met all my needs but didn't exceed them so arguably you pitched it perfectly but no wow factor). The good attitude of the staff did stand out - clearly they are well selected and managed.
ROBERT
1 晚商务旅行
10/10
Fantastic stay. We Will be back.
Heidi
1 晚行程
10/10
Good hotel. Clean and spacious. Breakfast options could be improved. One negative is that the hotel does not have parking so there is a 5 min walk to the nearest car park. However you can get a discount for parking through the hotel.