We liked being able to snorkel everyday. The turtle excursion was a lot of fun and the staff was friendly and helpful. The grounds are beautiful. Bring a lot of 1’s and 5’s so you can tip people throughout the day.
The food was good, for some of you the buffets are fantastic, for us, it is just a perfect way to get sick. I would like another option for breakfast and lunch. I would have loved a place to get a cup of coffee or ice tea.
We prefer more intimate dinners without a buffet. Hand sanitizer should be available throughout the buffets to keep things more sanitary and clean.
Our room was very hot and we were not able to cool it down at night. The air conditioner fan seemed to turn off at night making sleeping nearly impossible. The beds and pillows are very hard. The beds only have sheet material on them because you do not need anything else.
Our cleaner was so sweet and cleaned the room daily. She did a great job, but shortly after she left, the room smelled damp and musty.
The ocean access at Grand Tulum is not very good. You need to walk quite a ways to get down to a good beach and then it is packed with people.
Overall, if you like pools, a lot of people, love buffets, and are there with your kids, I think you will love it. My husband and I want long walks along beach, quiet time watching the ocean and reading, quiet meals with very high quality food (no buffets), and cool, comfortable rooms. Just not the vacation for us.