Here’s why this got 2 stars (and not 1):
I booked a room for two adults and two tween/teen girls near Canada’s Wonderland. The listing said “king bed + pull-out couch,” and since the booking system knew we were a group of four, I assumed—reasonably—that the pull-out would sleep two. It didn’t. It was a twin. I’ve been in the airline industry 17 years and stayed in more hotels than I can count—never have I seen a pull-out that only fits one person.
So the hotel’s idea of sleeping arrangements for four people? Cram three of us (including a 13-year-old who's my size) into one bed, and toss one onto a twin-sized couch. When I brought this up, the front desk staff was dismissive and borderline rude. Her advice? “Next time, book a room with two queens.” Great idea—if anyone had actually disclosed the pull-out was a glorified cot.
Why was this room even shown as an option for four guests? In the end, the girls took the king bed, I took the tiny pull-out, and my husband slept on the floor on a thermarest we happened to have in the trunk.
To be fair, the room was immaculatelclean and the pool was warm. But that doesn’t make up for a night of terrible sleep and zero customer service.