The staff were very pleasant and helpful, and the location of the room was convenient to get to from Paddington station. However, our experience was affected by the condition of the room which seemed to be poorly maintained - The kitchen sink was tilting to one side, the overhead shower dripped, the toilet flush was slightly bashed in, the base of the magnifying mirror was hanging off and the hooks behind the door was not tight hence we had to hang our towels on a hanger. If the room were better maintained, this hotel would have been ideal.