One young lady who was the front desk staff verbally abused and threatened my Mother who is a senior. One of the beds was broken and the bottom world rise from the floor when anyone would attempt to lie on it. After addressing the desk clerk of the issue, we were moved to another room without being notified or given new key cards. As a result, housekeeping entered into the room without knocking and my family members were getting dressed. We were never provided another room. Valet parking was horrible. One night, I had to park a block away and I retrieved my car myself the next morning. We were refunded for that day but our cars were never parked in the parking garage that we were told was six blocks away. I did encounter two very nice desk clerks one whose name I can’t remember and the other’s name is Ruby. The ladies who provided breakfast were very kind as well. I don’t recommend that anyone stays at this hotel until there is a restructure of staff and the valet service. I essentially paid to be verbally assaulted, park my own car, and sleep in a broken bed. I was not offered compensation, only empty apologies.
