Check-in was easy. The girl was friendly in the beginning, got all checked in, got my key, went to go open my room and nothing. Tried it several times, panel did not even light up. So I went back up to the front, waited my turn in line, let her know it did not work. She told me if it’s close to my phone it would demagnetize, so I made sure to keep it separate from my phone. Went back to my room and tried to swipe again for the second time. Nothing, light on the key panel did not light up. Went back up, waited in line again, got up to the front and now it was a gentleman who was helping me. Told him it was the third time I’d been up. My key wasn’t working, my kids are standing in front of the door waiting, I’m frustrated. At this point, it had been like 45 minutes dealing with this. He told me it would work this time, walked back to my room, swiped the key card several times, phone nowhere near the key and still NOTHING. At this point, I walked back up straight to the window, slammed my key down and told him it did not work again. (I did apologize to everyone that was in line for my rudeness) so the girl that was first helping me came out of the office, she grabbed the key to my room, walked out with me, opened the door WITH THE KEY, and told me, you just have to push harder. I was livid but I kept my composure, got my kids in the room and in bed. Rooms were hot, air conditioning didn’t really work. The bathroom had some mold on the bathroom ceiling. Towels are kid size.