Upon checking in, there was no one at the front desk. When I rang the bell, the gal quickly came and greeted me with just “what do you need”.
The check in process overall was quick.
That night, was a nightmare. The people upstairs were running between 3 rooms, stomping and jumping. It was extremely loud.
We went to the front desk and asked if we could change rooms but they were booked. the guy up front didn’t do anything and we told him if they don’t stop by 9pm, we would be coming back to the front desk
At 915pm, they were still making a LOT of noise. I went back to the front desk and made another complaint. At that point, he just stared at me and just said there’s nothing he could do. He never once went to ask the other guests if they could reduce the noise or stop their kids from running, stomping and jumping.
We ended up checking out the next morning and booked another room at another hotel.
Although we liked the location and the room itself, We will never stay at this location again as the staff was not helpful at all. Only the gentlemen that was there the next morning was helpful.