There is no way to phone the front desk. I had tried several times. The auto answer system is designed to confuse caller with unclear message and prompt. The OYO phone system is very bad. The late check in is bad too. You should give traveller grace period to check in earlier. Instead to charge early check in by hours. It is robbery. I reserve my right to complain this online.
Simon
Simon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 29 日
Joseph
Joseph,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 21 日
The heating system was faulty.. keeping it on triggered turn the carbon monoxide alarms on
Abhijitsinh
Abhijitsinh,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 19 日
Cynthia
Cynthia,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 16 日
Erika
Erika,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 12 日
Yes
Doreen
Doreen,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 12 日
You get what you pay for. I can tell you the owners definitely know how to take a picture.
Travis
Travis,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 12 日
Renter beware!
Had to call for a maintenance person to fix electrical issues. Still couldn't get half the room lit.. Air conditioning was running very slow. The fan wasn't be very fast. Bathtub was chipped. The bed was rock hard. The hardwood floor was clean, at least. And the microwave worked.
William
William,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 10 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 8 日
Lisa
Lisa,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 6 日
From looking at the damaged drywall, the bathroom showerhead had been leaking for a loooong time.
There were no drinking cups in the room because "they had run out" ...
Marc
Marc,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 10 月 5 日
Jill
Jill,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 5 日
Patrick
Patrick,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 2 日
Aaron
Aaron,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 1 日
wyatt
wyatt,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 30 日
I did not stay at the Inn @ Lake Washington. My flight was delayed for 3 hours. I emailed and messaged the hotel to see if it was going to be a problem with a midnight check in no reply. I called 2 times and was hung up on both times. I then spoke to someone who said she was messaging the hotel herself to the problem and see if they could accommodate me and my late checkin. Never got an answer to any of these messages and so when I arrived no one was there to check me in so I had to drive on and get a hotel further down the road. I don't think I should have to pay for the room since I tried to communicate my issues with them without any answers. This is totally unacceptable. I travel a lot for business and do a lot of reservations with Hotels.com but in the future I will not use your website and I really will never think to stay at an OYO hotel anywhere.
Pat
Pat,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 29 日
Everything was great! Only complaint is not having someone on site 24/7 for any issues or checking out early morning.