Customer service was impeccable!
The room was a little grubby upon arrival but the staff had it cleaned up without a fuss, I’m not sure if we were supposed to receive a glass of champagne on arrival or if that was club room exclusive as we didn’t receive this but notices others did,
Beds were comfortable and view was quite nice as we could see some of the Docklands,
Buffet breakfast was a little disappointing in my opinion, as the food was quite bland, but the heated pool and spa definitely made up for any cons!
The parking is slightly inconvenient if you don’t have Valet, overall a comfortable stay and staff were lovely.