Let me start with a positive. Jon checked us in and he was very accommodating when our first room smelled like an ashed tray. That’s where it ends. The pillows were torture devices. You should definitely bring your own unless you like lumpy things in your neck all night long. If you like a stiff bed, like one level up from sleeping on the floor then you will be okay. The housekeeping is definitely lacking here. The walls of the bathroom were dirty and there was blood on the door as we walked into our room. I have been staying in Raton for decades on our way to Vail and I promise you it is worth it to spend the extra money for the Quality Inn across the street.
The company should value John for his great customer service or this would be a one star across the board!
Stacey Frank
Stacey Frank,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Great stay, no issues. Thank you!
John
John,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Good stay!
Brooks
Brooks,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
There is no elevator to the second floor.
Deborah Van
Deborah Van,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 8 日
Very clean
Kevin
Kevin,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 7 日
After my husband reserved our room, I read some reviews that worried me. We had just left a hotel from Hell in Roswell, and I was looking forward to a decent room. I was very happy with our room except for the squeaky bed and musty odor in the room. The room was very clean, mattress and pillows comfy. Nice products in the bathroom, towels very clean and looked new. They even had the good TP in the bathroom. Lol I would stay here again even with the squeaky bed and musty smell. Spray some air freshener and sit on the bed very gently. Lol
William
William,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
Dorothy
Dorothy,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 5 日
I understand it was undergoing a remodel but we were in a remodeled room and it was so unfinished and it had a locker room smell. It was a safe place for the night but not relaxing for a good nights sleep.
Justine
Justine,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 4 日
Noisy at night
We stayed for two nights and could not sleep due to doors slamming all night and running or footsteps in the hall all night. We wont be back.
Gina
Gina,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
The check-in was not the best. The clerk was not friendly and had the stereo system was turned up loud.
Blaney
Blaney,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 4 日
The accommodations were disappointing! The place was not clean and musky odor. I am. It able to recommend!
Dayde Mark
Dayde Mark,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 25 日
Don't book with Hotels.com!
I am done with these clowns as Hotels.com overbooked the rooms and I got a call from Windham to tell me that my reservation is not honored.
Now, I have to jump through hoops to get my refund as it is impossible to get in touch with the customer service reps at hotels.com.
I was a loyal customer for over 20 years, but I am DONE booking any rooms through these clowns!
Stephen
Stephen,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Myeshia
Myeshia,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 16 日
Check-in was amazing. Got there late had no problems. Did not sleep well due to noise from others. Both shampoo and body wash was completely empty in shower so I was not able to wash in shower. When checking out the guy was not the friendliest, I was ignored while he was on computer, no one moment please, no how was everything; when finally acknowledging me he took the room key no words and turned back to computer.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 15 日
Newly renovated
Nice clean rooms. Continent location
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
It was perfect for what we needed (a one night stopover room) and was a great price.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
Thad
Thad,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 4 日
Overnight stay only
The front desk clerk was friendly & engaging. The hotel was under repair so there were some areas that looked not so tidy/clean. Room.was basic. Bed was super comfy. Shower had good pressure & bathroom was clean.
Rebecca
Rebecca,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 29 日
Morning staff were great!
We checked in around 9pm at night and appeared a nuisance to be checking in. Not as friendly as expected.
But the morning, the crew doing front desk and the food was super friendly and helpful. Upon leaving, my daughter left her animal pillow. We drove away to the nearby gas station where he brought it to us, super friendly and nice
Vincent
Vincent,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Quick visit
Very nice remodel of room.
Liked the breakfast.
Apryl
Apryl,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
The remodel was a great improvement. Very nice stsy
catherine
catherine,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 19 日
Dead bed bugs, need I say more?
Extremely rude rude rude front desk man! And dead bed bugs need I say more! I have photos and again it won't let me attach them! I left I would not stay here if you paid me! I was told by hotels.com, that I would be taking care of they did try to help get me into something else. Only to get an email today saying oh sorry the front desk man said your trip was not refundable sorry for you! I'm done! Not to mention the front desk man treated the hotels.com reservation person worse than anybody I've ever seen treat another human being. They didn't have my reservation when I got there and he was so rude, the rudest I have ever seen anyone, unacceptable!