We stayed in a suite. When we arrived the room had not be aired. once windows balcony door opened it was fine.
We had booked twin beds so when we entered room and found double we discussed with front desk and they had this sorted out and 2 x drink vouchers. It took another 40 minutes before we could get back into room and the bar was not open until 5pm which was 3 hours away. we were told there was a vending machine with cold drinks.
our stay was for 6 nights and during this time the sheets were not changed, something we are not used to in Italy. Would have expected at least one change after 3 days.
Breakfast was good but difficult to get proper coffee (not out of machine) as staff who took room number (if anyone was there to do so) didn't ask unless you asked. Also one day there were not plates left to put breakfast items on.
On the Friday we got back from a trip out and went to vending machine in Hotel and there was no still water. I went to front desk and asked about this and what appeared to be a manager said the bar opens at 5pm to which i said i knew (again a couple of hours away from that) and he offered water bottles that were hot. 2 days later the vending machine had not yet been refilled. we headed for the supermarket!
Overall staff at front desk were quite helpful but the stay could have been so much more comfortable if there had been a smoother operation in place especially with a hotel group this size. just rather disappointing.
真实旅客
6 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 6 日
Virkelig god service
Det bedste hotel indtil videre. Super god service. Vi blev gratis opgraderet til en suite ved ankomst på størrelse med en lille lejlighed, med stor stue, stort bad med spa og bobler, samt stort soveværelse med Queen size bed❤️❤️
Kim
Kim,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 4 日
antonio
antonio,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 23 日
Natalie Munk
Natalie Munk,2 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 15 日
Paola
Paola,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 11 日
Luca
Luca,1 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 9 月 1 日
Clean, but extremely faceless and undecorated room interiors
Ilya
Ilya,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 24 日
Great hotel with stunning views from the rooms!
Giulia
Giulia,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 18 日
Marc
Marc,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 13 日
Lau Gerløv
Lau Gerløv,2 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 8 月 5 日
Big rooms. Staff was very friendly. But the AC didnt work well in our rooms. We had to change 1 room. The other didnt get a temp below 26 degrees C. Parking and location is very convenient
Virgil
Virgil,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 7 月 31 日
Mario
Mario,1 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 7 月 28 日
A fuir ! Hotel impersonnel et non sécurisé
Accueil très froid , salle de bain avec moisissures, et pour couronner le tout alerte incendie à 2h30 du matin ( le 28 juillet 2024 )… une seule personne la nuit pour gérer et qui a mis une bonne demi heure à arrêter le système en appelant qqn … il nous dit ensuite que tout est ok mais ça ressonne juste derrière … et bien sûr aucune excuse le lendemain au moment du check-out …
Philippe
Philippe,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 7 月 22 日
Hotel rinnovato, bel design, personale gentilissimo, pulito, vicino al centro
ELGA
ELGA,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 7 月 16 日
Beautiful hotel with beautiful style ….the hall of the hotel is gorgeous .Spacious room and very polite staff