The night I checked in I had to call down about the ac unit in my room it wouldn’t shut off, was told that it would be taken care of in the morning. As of today when I checked out it was still never addressed. Froze for 3 days!! Never a manager on site. Nothing worked only 1 working bending and ice machine for 43 floors, my toilet just ran for hours after being flushed. Wednesday morning got locked off my room while going down to check out breakfast located in the front lobby, walk over to the front desk where Adrian ( person at the desk) tell him hi I’m in 214 I can’t find my key could I get another, He asks me a few questions which I answer also informing him that I have 2 rooms under my name, he then proceeds to ask me for id in like ummm I’m clearly in my pjs my wallet is in my room. He then proceeds to tell me How was he to know if I was really a guest. Thank goodness my kid was still in the room or we would’ve just been without I guess because even they’re guest services line was unwilling or as they say unable to do anything immediately, but the matter would be investigated upon my checkout. THE WORST HOTEL EXPERIENCE EVER.I WOULD NEVER RECCOMEND AND I WILL NEVER PATRONIZE ANOTHER CHOICE HOTELS AGAIN!!