We just returned from an amazing stay at Royal Solaris and I cannot say enough about the incredible staff who made our trip so special.
First and foremost, Azucena, Mariana and Amy from the Kids Club were absolutely phenomenal. We have been to many resorts but their dedication and care for the kids were on another level. They were warm, attentive and truly passionate about what they do. Our little one felt safe, happy and excited every day and as parents that peace of mind is priceless. They made us feel like family and created a real home away from home experience.
A big thank you to the reception team as well. They went above and beyond to make sure everything was perfect for us, especially with our phone with special needs. They were patient, understanding and always willing to help in every way possible.
The cleaning staff also deserve recognition. Every single person we encountered was friendly, accommodating and quick to respond to any request. Anytime we needed something extra it was delivered right away with a smile. Our room was spotless every day and their attention to detail made our stay even more comfortable.
And the entertainment was top notch. The Moulin Rouge show was breathtaking, the acrobatics were incredible and the foam parties were so much fun. There was always something exciting happening and the atmosphere was full of energy and joy.
From start to finish, the level of service, hospitality and entertainment at Royal Solaris was exceptional. We felt
Blanca
Blanca,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 13 日
Falta de respeito e gentileza saída
Atendimento na entrada e saída com segurança eles tratam hóspede como se fosse bandidos, hoje na saída não ajudaram na colocação da mala no carro ficam pedindo o ticket de saída debochando transando como se fosse bandidos. Péssimo não volto mais a esse hotel . Essas pessoas precisam de treinamento. Hospedagem é paga antes, não há motivos para essa falta de respeito e gentileza.
真实旅客
6 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 10 日
Tetsuya
Tetsuya,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 29 日
It was an amazing. Staff was very friendly.
Anthony
Anthony,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Americo
Americo,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 30 日
Poca variedad de comida mal servido no lomrecomiendo
Xavier
Xavier,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 29 日
RUTH
RUTH,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Friendly staff, fun environment, and great food. Cannot wait to go back! This was our first all inclusive resort and it did not disappoint!
Addison
Addison,5 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 26 日
Deberían mejorar las instalaciones
Ampliar el menú de comidas y mejorar el tema de los restaurantes, 5 días estuvimos en el hotel y no logramos reserva en ninguno
Vanessa
Vanessa,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 26 日
Allen Ray
Travelocity真实住客点评
10/10 绝佳
2025 年 4 月 25 日
LAIDA
LAIDA,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 25 日
Property was old, room was outdated. Food selection was very minimal but food was good.
Marco antonio
Marco antonio,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Justin
Justin,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Lots of options but the food selection is very poor
Dominic
Dominic,7 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 24 日
😑
Tommy
Tommy,6 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 22 日
Andre Andrian
Andre Andrian,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Good vibe
PRAMIT
PRAMIT,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 21 日
I like it all
Jeffrey
Jeffrey,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Food was perfect, the personnel is on point, and the beach is nice. Wifi worked good. Only downs are that the room is a bit damaged and we missed hot water (and water) at some points for a few minutes.
Jules
Jules,7 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 19 日
The buffet by the beach wasnt that great . The food was really limited food wasnt that great .
Candy
Candy,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Súper a gusto.
El hotel lindo y como do, pequeño pero muy cómodo y las albercas muy ricas para un día increíble. En la piscina Lázaro es el mejor mesero, te tendrá súper mega atendido. La playa hermosa, la comida medio medio, jamás pude reservar en los restaurantes de especialidad y el que nos tocó cenar en la playa realmente sin sazón. De ahí en fuera todo bien!!!