Lovely hotel, mostly great service, updated and comfortable. It was recommended by a friend who stayed there last year,
We were located in the old building and lighting in room was poor. One light above bed had no bulb, other 2 lighting fixtures needed brighter bulbs. When we called to the desk they made it sound like they never had that issue before. THey finally sent up a standing lamp. I dropped my earring and when I looked under bed to retrieve it -- it looked like it hadn't been cleaned in months - dust and dirt!! Bathroom was spotless, updated, great shower.
Valets and service at door superior. Other than one woman at desk who was nice but not very knowledgable, everyone else gave good customer service. Concierge was wonderful. Suggested a great rrestaurant, was enthusiastic, knowledgable about city, places, info. So warm and welcoming beyond expected service.
Might stay there again, miight try someplace new.
Overall, was happy with stay.