Staff is super friendly and always happy to help. Buffet was exceptional with all food items being very delicious. One thing to note is that it’s mainly an older crowd here. Overall very comfortable, relaxing, and romantic getaway for couples. The wildlife here was also exciting to see.
Harmeet
4 晚浪漫旅行
6/10
2nd time visiting catalonia. Had an amazing stay, pool staff are very friendly and great food. The one thing that got us was the smoke detector woke us up at 4 am our first night. Had to take it down and remove the battery. Called the front desk and they did nothing. 2 days later one was finally back up. Took it down to inspect and they put the battery in backwards so it was inoperable. Messaged the desk again and they said they sould fix it right away. They did not and we didn’t have a smoke detector for our whole stay. Not impressed how they don’t take the guests safety and concerns seriously and just waited til we left.
Robert Ross
5 晚浪漫旅行
10/10
Beach was beautiful food was alright was either a hit or miss. Staff was very helpful. Everyone was very professional, kind, and helpful. I will say the no elevators with heavy baggage was a big frustrating but the views def make up for it.
Krystal
3 晚浪漫旅行
10/10
The rooms are surrounded by Nature and wildlife. Love that!
Choices of dining was great! Loved the Beloved for meals all day!!
Great service there also.
Drinks were fairly basic in as no additional flair of fruit or vegis but not a problem for us.
Good coffee shop in Lobby too.
Jane
10 晚浪漫旅行
10/10
ganga urumutta
6 晚行程
10/10
Kathryn
5 晚浪漫旅行
10/10
Beautiful resort and the food is actually good. Staff are professional and friendly.
Lucha Maria
5 晚家庭旅行
10/10
We liked how intimate the resort was. We have been to larger ones that were not near as nice.
James Dailie
8 晚结伴旅行
8/10
everything was great, but I didn't not like the cheap liquor. That is not what I drink, Titos vodka is my cheaper vodka I drink. That is not an executive drink and it was not an option. I'm not used to drinking cheap liquor.
Richard
5 晚结伴旅行
8/10
We loved the simpler size of the property. Everyone was friendly and helpful. Many of the guests had been coming back for years. The only complaint we have is the food. The buffet at breakfast and lunch never changes and was good but not great. The restaurant at dinner were hit and miss. Loved the steakhouse and Mexican restaurants. The Italian was good but the Asian was awful. I had Pad Thai and it was not like any Pad Thai I had ever had. It was not good!
Overall we loved it. We will upgrade to Preferred if we go back.
Shiela
9 晚结伴旅行
2/10
Brooke
5 晚行程
10/10
We had such an amazing time and I can’t wait to go back!! The entertainment Abraham, Shamed, Tita, Diego, Charlie made it the most unforgettable trip ever. I honestly couldn’t be happier
Nicholas
5 晚行程
8/10
We have been to Catalonia Royal Tulum several times and always enjoy the staff, especially Qetzabel, Juan, and everyone in the Palapa for breakfast and lunch.
Patricia Vance
8 晚家庭旅行
10/10
The Catalonia Royal Tulum is a beautiful property. The staff are all so friendly and welcoming. The food was delicious. The beach was especially beautiful. We had the best week here. So laidback and relaxing. I do wish there were more activities and music around the pool. But, we really enjoyed the place. We would definitely come back.
Gail
8 晚家庭旅行
10/10
This place was actually amazing in all respects. My only caution is that there are no elevators so if you cannot walk stairs request a first floor room.
Kariann
5 晚行程
10/10
The staff are very friendly and there are plenty of staff to help. The beach and pool were both fantastic. Restaurants and the food was better than expected.
Tom
5 晚浪漫旅行
8/10
Did not feel the privileged upgrade was worth it. We felt the food was better at the buffet. Wish that was open for dinner. Otherwise no other complaints. We had a great time overall and the beach is phenomenal.
Amanda
6 晚浪漫旅行
10/10
I loved the way they incorporated the jungle into the design. The staff were helpful and pleasant. We booked all of our meals for the week on day one and enjoyed what was offered. Our room was clean as were the grounds. We also enjoyed our morning pool exercise programs with Nico and Abraham!!!
angela
5 晚家庭旅行
10/10
Loved the facility and the people there. Everyone was very welcoming and made us feel at home.. i would go back again for sure!!
Noreidy
7 晚浪漫旅行
8/10
Staff was pleant and attentive. We had a great time.