The front desk person was condescending. She spoke really fast when explaining things, not sure if she was trying to confuse matters. When I told her to stop and stop being rude she began to argue with me, not sure what she was trying to accomplish but I didn't appreciate it.
Paula
1 晚家庭旅行
6/10
Stacey
2 晚家庭旅行
10/10
The staff was really nice and very helpful.
Bonnie
1 晚商务旅行
8/10
Breakfast included with lodging would be nice!
Greg
4 晚行程
4/10
When I checked in, there was no one at the front desk. I walked around the lobby looking for someone for 15 minutes or so. Parking had to pay by your phone in advance - was separate billing from hotel. Advertised a buffet, but had to order off the menu instead. Won't be staying here again.
Bob
2 晚商务旅行
6/10
Pictures are spot on but cleanliness wasn’t. Also breakfast comes at a separate cost and the elevator was always breaking down so we had to walk up and down the stairway.
Kimberly
2 晚家庭旅行
2/10
There was a used wash rag hidden behind the shampoo bottles that was super dirty. It was really gross and when I left there was nobody at the front desk. Absolutely disgusting
Jesse
1 晚商务旅行
2/10
Amy
1 晚行程
6/10
Our room did not have adequate curtains to block out any light or provide complete privacy. The bathroom also was not stocked with shampoo as the bottles were not refilled. The lobby was clean. The room was clean and big.
真实旅客
2 晚商务旅行
6/10
The hotel checked us out of one of our rooms for no reason. When I messaged to ask why, they said it looked like we were only using one of our rooms. I assured them we had been using both rooms so she said she would check me back in. They ended up double charging us for our rooms, so we had to spend time going back to the hotel after check out to get that issue fixed.
The rooms weren’t too bad. Beds looked clean, and bathroom was clean EXCEPT the bathroom vent had mold all over it.
Rhonda
2 晚商务旅行
4/10
Our bed looked slept in, there was a used rubber glove in the bathroom, and an old French fry on the floor. Night staff was not friendly checking in when stating we reserved 2 rooms through Expedia when our receipt clearly said one.
Kamryn
1 晚浪漫旅行
8/10
I am not familiar with the area. When I checked in, the front desk did not tell me that parking needed to be paid when arriving or your vehicle can be towed. I thought there would be a ticket system where you paid when you left but that is NOT the case.
Crystalen
1 晚家庭旅行
10/10
Our room wasn't ready at check-in. However, the front desk staff were incredible kind. They sent someone to clean the room as soon as we arrived. We parked in the secure parking area and fifteen minutes later we were in our Junior Suite. The bedding was freshly laundered, the bathroom was clean and adequately stocked. It was quiet, comfortable, and less than a 10 minute Lyft to the T-Mobile Center. Great place to stay.
Megan
1 晚家庭旅行
10/10
Yessica
1 晚家庭旅行
4/10
We were stuck outside our room for hours because the batteries in the RFID door card reader were dead.
Alexandre
2 晚商务旅行
10/10
We stay here once a year and always a good experience. Fast, friendly staff and clean, quiet rooms.
真实旅客
1 晚结伴旅行
8/10
This was a nice hotel but, I called the day before to ask if they had a restaurant or bar and was told yes to both. I was told both would be open for the Chiefs game, not to mention its a Saturday night. Neither were open when we checked in at 5. That was extremely disappointing.
真实旅客
1 晚行程
4/10
真实旅客
2 晚行程
10/10
Everithing is wood
Gerson y Yessica
1 晚家庭旅行
10/10
Mia
2 晚行程
10/10
Brian
2 晚行程
2/10
Dirty sheets and old flat pillows. Cleanliness is not a priority at the property