Fue un fin de semana bueno hasta que x un pequeño detalle no me gustó entregué la habitación antes de la hora y al darme cuenta que deje el clip de mis lentes y al regresar al preguntar el chico de la limpieza dice que no había nada cuando ahí se quedaron al fin no le va a servir para nada lástima x qué habla mal del personal del hotel.
Nelly G
Nelly G,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Christian
Christian,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Genevieve
Genevieve,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 2 日
Clean rooms .. friendly staff .. there were some difficulties with accommodations for dining options based on the availability to make reservations.. maybe the person handled that was gone for the day or something .. but, it should’ve been a simple task. Overall a good experience. I would go here again.
Brandon
Brandon,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 2 日
No me gustó que por cada dos noches que reservas solo te dan un acceso a cena a la carta
FERNANDO
FERNANDO,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Everything
Jesus
Jesus,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Theresa
Theresa,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Jesus
Jesus,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Natasha
Natasha,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
It was a beautiful property easily walkable with lots of amenities. The Coati's were a lil bit nuisance.
The ice machine in my building didnt work so that was a hassle 🙃 but all & all it was a great experience!
Bambi
Bambi,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 23 日
We stayed at the Occidental for a short gateway. We had 1 room with 2 double beds, non smoking room and was big enough for the 3 of us to share. Bathroom had shower and a tub and overall the room was very clean and comfortable.
Breakfast, lunch and dinner were always various, rich of fresh and tasty fruits, fresh veggies and a great selection between meat and fish.
We had dinner once at the mexican restaurant and to be honest we were expecting a bit more in term of quantity. From the apetizer to the desser overall the food was good but quantities can be improved. The seafood restaurant, in my opinion, was the best. Location and food are really worth it but, if you're planning a romantic dinner or celebrating a special occasion this is the perfect spot, make your reservation on time and enjoy it.
The pool area was wonderful even though I prefered enjoying the beach and the wonderful ocean. You can snorkeling from here and it is nice but if you like to see the reef you can book an excursion from the hotel. Cozumel and the Occidental was a discovery, really nice location, not to crowded and noisy, this is what I'm usually looking for.
Elena
Elena,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 4 月 22 日
I enjoyed my stay here overall. Its a smaller resort with not a lot going on so if relaxation is what you are looking for this place is it. I did not use the spa or go on any excursions this trip. The beach is nice, however the pictures are not updated from erosion due to mother nature. The main pool was large with a smaller pool attached for little kids.
Pamela
Pamela,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Excelente hotel
Siempre es un excelente hotel si gustas relajarte, comer bien y disfrutar del mar
Maria Teresa
Maria Teresa,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 18 日
My Husband and I came here for 6 nights and 7 days. It was a beautiful property and we enjoyed our room with a balcony over looking the jungle. We loved seeing all the animals around the resort! Buffett food was mediocre, but the Al la carte Olivios was our favorite. We never got to try the seafood al la carte, but heard many good things about it. Staff was friendly and helpful. We got to Snorkel on the beach when the winds changed and the water cleared up a lot. There was many fish to look at right off the beach! We even saw a HUGE (I swear 5 foot long) barracuda!! There were many chairs to choose from down by the pool/beach, but we never had a chance to sit by the Adult pool because people always claimed those chairs and beds with towels early in the morning. I wish the bars had drink menus to look at and see what to order because we didn't know what to get and didn't know what options we even had. The staff had many different activities planned throughout the day. It was very easy and efficient to get a taxi to go into town. The taxi would arrive within 3 minutes. The grounds area / property was well kept clean and beautiful. We loved all the plants and having the jungle and then the short easy walk to the ocean side of it the resort. Overall a great trip and we loved every day we spent there!
Jillena Leigh
Jillena Leigh,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Nicole R
Nicole R,5 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 14 日
Diana Lynn
Diana Lynn,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 14 日
Didn’t know it was on an island where you need to pay 650 mxn peso but we got hustled and payed 1000 peso. Just make sure you don’t go to the guys standing on the street. I would have avoided going there knowing it was on an island since I was not trying to pay these extra fees.
Seyed Hossein
Seyed Hossein,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Staff was super friendly and helpful! Evening dining was delicious!
Sandra Figueroa
Sandra Figueroa,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Great resort!
Lisa
Lisa,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 12 日
We had a problem with our booking. The staff was no help and very rude. We had to wait for 7 hours and rebook another room. We will never go back.
ALISSA KIMBERLY
ALISSA KIMBERLY,6 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 12 日
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Aurelien
Aurelien,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Property was beautiful but the beach area is becoming smaller and smaller
Joy
Joy,8 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Me gustó la tranquilidad del hotel. Todo en general súper excelente. Las instalaciones muy limpias y el servicio de la gente súper bien y amables. Recomendaría ampliar la variedad de bebidas.