The front desk gentleman that worked mid shift was AMAZING!!
That was it! The pictures are absolutely nothing like posted. DON NOT, I repeat DO NOT open the pull out couch! I wouldn’t let my worst enemy sleep on that pullout couch. It had mold and I’m hoping dirt… The TVs were the smallest TVs I have ever found in a room and that’s even bringing in Motel 6. My shower water would not get lukewarm the carpet smelled the shower tiles were falling off. Seriously walking back into 1980s and nothing has ever been fixed or upgraded in this place. The pool I will say was really nice but again the rooms are horrible!
Armando
2 晚家庭旅行
2/10
We checked out within 10 minutes of checking in. The pictures are false and misleading. The upholstery and carpet were ripped and stained with a sloped floor. There was also a strong odor throughout the room. We are fighting to get a refund but have been met with resistance from hotels.com who received our original payment. Attached are photos of what you can expect. Book at your own risk!
Dean
2 晚家庭旅行
2/10
The first room the gave me was dirty, ac didn’t work and it had a connecting ro the was open and made us feel us unsafe. I ended up sliding the sofa need in front of it and they provided me with 2 fans since they couldn’t switch my room. Bed was uncomfortable, coffee maker was dirty
Nicole
2 晚家庭旅行
2/10
We found a cockroach on the “kitchen” counter. It was disgustingly dirty, at least 10 health code violations and safety violations. There was a huge hole in the wall behind the elevator control panel, no parking for trucks, unsafe location. I took my family out of there as fast as I could.
Whitney
3 晚家庭旅行
8/10
Wesley
1 晚行程
8/10
It was pet friendly which is a must with me!!!
Elizabeth
1 晚家庭旅行
4/10
Property is advertised with ac. Old rooms only have heat. No ac. I noticed lack of ac on the 2nd night. The next day I complained and was moved to a newer room but its ac didn’t work either. Finally room #3 had ac. I chose the place because it has a sauna. The sauna is old, with visible repairs.
It was very clean, and management was very responsive and offered to refund my $10/night resort fees. Rooms were very clean but everything was obviously worn.
真实旅客
3 晚行程
8/10
It was over all good other than doors slam very hard and very loud. And the smell of people cooking was awful
kim or Melissa jensen
3 晚家庭旅行
8/10
The stay was good, very quiet and central to downtown Reno. The only thing i would note is that the fan (ac and heating) was extremely loud.
Lynda
5 晚行程
6/10
Margaret
4 晚商务旅行
8/10
Diane
2 晚结伴旅行
6/10
Hotel was ok thought it be more nice was clean and located by few restaurants 👌
Itzala
3 晚行程
10/10
The stay was comfortable and the room was clean.
Moises
4 晚商务旅行
10/10
Room was clean and stocked with dishes and appliances free to use in our suite/studio . I was very impressed with how clean the room was and spacious it was .
The gym was my favorite part , it was small but it had everything you needed for a good workout. The pool area and sauna were also nicely kept and fun to use as well.
Parking can be tricky, but once I discovered you can park on Hill Street it made it much easier. I also liked the semi private entrance and exit of the building.
Mark L
2 晚家庭旅行
4/10
The room was Ok, except I don’t think there was air conditioning, so it’s a definite no for summer. Bed was small. Seemed like a full size, not a queen. The walk to the room felt like a sum. Inside was ok.
patti
1 晚结伴旅行
10/10
Jose
2 晚结伴旅行
4/10
First night a/c did not work and was not compensated for inconvenience as I was told I would be.
Jaime
2 晚行程
6/10
The beds need to be repaired or new ones bought the pull out beds were worst shape. Some of the flooring was either broken or needs repair. The kitchen I. The room was great clean the refrigerator did not work well Did not keep items cold. The stars was great and friendly very professional.
Phillip
3 晚家庭旅行
6/10
Fidelina
2 晚家庭旅行
10/10
This place was comfortable enough. The staff is very helpful/friendly. A little tight in the parking structures but manageable. Seemed to be extra noisy & we could hear conversation right through the door in the outer hallway & the rooms on either side through the walls. The pool was refreshing & I enjoyed the dry sauna, I only wished there was a hot tub. All in all we enjoyed the stay & would consider this property for any future stays in Reno
William
4 晚商务旅行
8/10
Emily
2 晚商务旅行
6/10
Jamie
1 晚结伴旅行
2/10
The heater did not work. After maintenance came and verified that it didn’t work and the hotel did not have the same room available. They would have to move us into a smaller room. We ended up checking out and leaving. Left messages for management to call to get something reimbursed anything management never called.
Serena
1 晚家庭旅行
6/10
Mediocre , the concrete walls were not a comfortable feeling