I needed to add a day to my reservation but was told by Syed with Hotels.com, that I needed to make a new reservation and the property would allow us to combine both Reservations. Well that was not true. The property manager was going to make me and my family check out and have to come back to check in at 3pm. So if I wanted to stay in the room, it was going to cost me $35. Then the manager said he would give me $10 off and I had to pay $25 to be able to stay in the room.
Very Disappointed with this situation and property. Will not be staying here again and may not use Hotels.com if this is how members are treated.
Lorena P. With Hotels.com was very helpful and resolved the issue I had when I contacted Hotels.com.
I hope someone contacts me to try to help resolve my issue and make sense of what happened that I was told the wrong information.
Thank you for your response in advance.
Abe
Abe,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 22 日
Ellen
Ellen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 21 日
Ellen
Ellen,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 11 月 14 日
The stay was nice. The rooms were clean. The staff was friendly and professional. Overall it was really nice.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2024 年 10 月 23 日
Ok room.
Rosalyn
Rosalyn,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2024 年 10 月 16 日
Kia
Kia,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 16 日
Elizabeth
Elizabeth,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 8 日
Ms. Dot made the entire process a pleasant experience.
Evelyn
Evelyn,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 10 日
Tiffany
Tiffany,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 9 月 1 日
Broken toilet bowl, dirty carpets, rust on applicances, non working microwave just to mention the few… unpleasant smell