We stayed for three nights during our trip to Orlando with our two teenage daughters. We liked the separate bedrooms and the kitchen area. There could have been better seating arrangements - just one sofa that sat three and one coffee table. Staff was responsive to our concerns. Two big problems during our stay. One resolved, one unresolved.
The A/C couldn’t cool our room adequately. Also, we experienced very low water pressure and couldn’t get hot water for the shower. It was just lukewarm and very low volume out of the showerhead. Also, the air-conditioning needed its filter replaced as it was very dirty, and we were experiencing major sinus issues.
We texted the Front Desk regarding these problems and they very quickly responded with an offer to have maintenance go over to our room to address.
We were told that maintenance did go while we were at Universal Studios and that the issue was resolved. We were pleased to see the air-conditioning was fixed and that it cooled adequately but they did nothing about the water pressure or hot water.
This was very frustrating because it’s hardly a vacation when you have to race in and out of the shower because it’s too cold to stay in.
Again, the Front Desk was very friendly and helpful, but I have to say I’m very disappointed that they didn’t fix our water pressure and temperature problem.
Not the hotel’s fault, but we could smell strong presence of marijuana in the lobby.