We are regulars to Trump International & their Spa. We are very much Trump supporters! However, upon leaving we found fees on our bill that didn’t make any sense. Even worse off…we call valet for our car. We have always given valet gratuity at the end of our stay even though you are charged every day . Today we call for our car and a women from valet comes to our car and says , you didn’t pay valet and you owe us one hundred dollars . We explain that we most definitely did and she said, no you did not! We get out of the car and show her the receipt and of course, it was paid. She wasn’t apologetic what so ever. It was very embarrassing how she treated us as the rest of the valet men were just staring and smirking at us. We left without giving the extra gratuity due to the way they all acted. NOT EVEN 3 MINUTES LATER THE PHONE RINGS WITH “NO CALLER ID” and a man asks for Mike and said, YOU ARE A MOTHER explicit and hung up. We knew it was the valet that called. I immediately called the hotel and asked for the manager and explained exactly what happened. Of course, we can’t prove it because he blocked the call. The manager apologized and said, she was embarrassed for the hotel and would send out an email to all departments.
Unfortunately, we will never return to the hotel!