Problem on top of problems. 1st - I requested a king room on the first floor and the lady over the phone said "sure no problem". The king room that I was given had problems with the a/c not working correctly (room 107). Front desk lady explained the hotel was fully booked for the night so there were no rooms to switch to. So I did not get a good nights rest because the a/c unit issue.
2nd- The next day, I tell the first shift lady about the a/c issue. She comes to change the batteries in the wall unit and the ac still is not regulating (it will only blow out VERY cold air NON STOP, no ability to adjust it AT ALL stuck on 59 degrees). After a while, she then offered another room upstairs but we would have to pack up all of our belongs, change our plans for that day to take time out to move rooms AND moving upstairs would have been more of a hassle for my senior citizen mother. So I said we'll plan to switch later since there would be a 1st floor room available later.
We come back later, my mother was too tired to do all of that moving so I struggled through another night.
Next morning in room 107, the toilet broke/stopped flushing.
At that point I had time and energy to move to a new room so We were given a new room.
At check-out I told the guy about the problems and he offered to provide for my troubles of $8.99 reimbursement. That was insulting BUT I still never received that.
I have more to share but hotels.com only gave me up to 1000 words to be able to type.