On the plus side, the location is awesome. The AC worked great. Housekeeping keeps things clean. On the down side, the bath fan was broken, faucet leaked a steady stream, drain assembly was broken, something was broken off the wall, and the clothes dryer was barely functioning. We had to run one load three times and still hang up a bunch of items around the room as best we could. Refilling the water/coffee station was inconsistent. The beds were hard. It was tolerable as a crash pad for our four nights and really hard to beat the location, never far from whatever subway we needed, but won't return.