6/10 好
2025 年 7 月 28 日
Disappointed
Check-in was my main issue with the stay. We arrived late (1am) after going to a concert nearby. There was no clerk. In place of a clerk was a kiosk with a virtual clerk. Clearly, they have outsourced this position to another country. I would much rather talk to an actual staff member, instead of a person through a screen. The process went smoothly enough, but it was a shame to see jobs outsourced like that. I understand that wages make up the majority of costs for businesses, but to not have someone readily available on-site seemed like a miss in a customer service field, such as this.
Also, coffee material (grounds, etc) was in the room, but no coffee maker!?
Jeana
Jeana,1 晚行程
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