I booked a 1 bedroom suite for the night for my mother and I. Arrival was one hour after check-in and was given an accessible room by the hotel. The moment I opened the door to the room I felt an overwhelming lingering stench of mold and urine. It was so potent my mother and I immediately took a step back with horror. I proceeded to investigate where this could have originated and I found the air conditioners were partially to blame. The urine smell came from the rugs and bathroom. I took my complaint straight to Roger, the front desk attendant who originally checked me in. He proceeded to tell me that there was not much he could do being that the hotel was full. I asked for the manager at which he replied there was not one on staff until the following morning. His solution was to search and find a bottle of Febreze that I should spray into the air conditioner and bathroom. I was appalled by the lack of accountability and went back to my room. The next morning I proceeded to communicate my overwhelming feelings of disdain to the Front Desk Manager, Daniel Arizmendi. He proceeded to apologize and promised me that he would award me with a few thousand Marriott Bonvoy points immediately. It has been over a week and I have yet to recieve any sort of follow-up call or activity on my Marriot Bonvoy account. Completely dissatisfied with my overall experience which will be my first and only time choosing a Marriott owned property for my future hotel needs for my family and I.
JONATHAN
JONATHAN,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 1 日
Looks good on the outside, but porblems within
We were visiting for a family vacation, but this did not live up to our expectaitons. The staff were nice, but a lot of things were not working.
- Microwave;
- Television;
- Latch on our door lock
- We had to wait until late at night to get replacement towels
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 29 日
Look elsewhere for a quality bargain
We paid an exorbitant price (over $600) for a one night stay in a basement room. The room was not advertised as being located on the lower level near the cafeteria. Do not book a room until you confirm the floor of the room! This is a very basic hotel and the front desk person faked being friendly while seething under her breath.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 27 日
Gregory
Gregory,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 26 日
Excellant
Great place to stay!
Symone
Symone,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 26 日
Lauri
Lauri,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 22 日
Shanika
Shanika,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 8 日
Nice hotel, but no hand towels
Everything was fine, except there were no hand towels provided or kitchen towels; they provided extra washcloths as substitutes. It also would have been nice if some plain unsweetened yogurt had been offered at breakfast.
Mary
Mary,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 29 日
anne
anne,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Brian
Brian,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Overall it was a beautiful experience for myself a
Overall it was a beautiful experience for myself and my family.
Nicolas
Nicolas,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Allison
Allison,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 21 日
Kevin
Kevin,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
Marc
Marc,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 10 日
Robert
Robert,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Ashley
Ashley,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
ADEKUNLE
ADEKUNLE,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 25 日
KEVIN
KEVIN,1 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 6 月 22 日
Allison
Allison,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Cameron
Cameron,2 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 6 月 11 日
Couple night out
Beautiful night spend with my fiancé,Enjoy every moment spent
Will come back again.