Service is great, they just need to pay attention to the cleanliness of the halls.
Greg
Greg,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
My Second Experience at JW Marriott Cancun
This was my second time staying at JW Marriott Cancun, and once again, it was an exceptional experience. The service remains outstanding—warm, attentive, and consistent across every touchpoint. The rooms are elegant and comfortable, with breathtaking ocean views that make the stay even more special. From the relaxing poolside atmosphere to the excellent dining options, everything was perfectly executed. It’s a place I would happily return to again and again!
Beatriz
Beatriz,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Bridget
Bridget,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Adrian
Adrian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Agustin
Agustin,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 4 日
JOSE ENRIQUE
JOSE ENRIQUE,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 29 日
We had an unforgettable 60th birthday celebration at the JW. It was the most beautiful beach I have ever experienced. The service was spectacular, again and again and again. Every interaction was a reflection of awesome training and people who cared about their job. Their friendliness added to our overall experience. We would love to go back every year- what a spectacular time. We are so thankful we were able to do this and lucky to have found this resort.
Nancy
Nancy,4 晚浪漫旅行
Travelocity真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Excellent service and all amenities!
Dorota
Dorota,6 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 1 月 26 日
I had to cancel one night with advance because had an emergency at work; I tried to cancel the night but they didn't accept no matter that I'm a Marriott recurrent customer. So disappointed.
RODOLFO MAYA
RODOLFO MAYA,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Great hotel. Attentive staff and good location with the beach accessible from the pool areas of the hotel.
Ibukunoluwa
Ibukunoluwa,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Gerardo
Gerardo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 20 日
great service
Ziyun
Ziyun,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
We’re coming back!
Wonderful for a quick 2 night getaway couples trip. The staff is amazing, so helpful and kind. Food and drinks were excellent
Amy
Amy,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 18 日
The hotel was nice but I was a bit disappointed, I expected more from a JW. The pools were on the smaller side and there was not a swim up bar which meant you had to rely on the few servers coming around and they didn’t come regularly. There was an area under construction at the pool and with the noise it wasn’t very relaxing, it may be a bar? The cabanas were two to a palapa hut so basically attached, you’d have another guest next to you the entire time. I inquired about reserving one and was quoted $200 for the day, at other resorts they are typically $100 for a private one. I inquired again and was quoted $150, I didn’t like that the first employee quoted so much, it would be nice if there was a set cost and you could reserve online rather than being priced on an employees mood. Needless to say they pretty much sat empty our entire trip. The restaurants were convenient but mediocre, a steak house or teppanyaki restaurant would have been nice. The breakfast was great though. Rooms were clean and front desk staff was helpful. The beach was beautiful.
Sarah
Sarah,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 18 日
Naftali
Naftali,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 17 日
Excellent hotel
John
John,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 16 日
The staff was just AMAZING, everyone is ready for help and the restaurant GREAT 😊
Victoria Urena
Victoria Urena,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 16 日
it was very nice and clean
Anjea
Anjea,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 15 日
JWMarriot, es un Hotel con todo el conocimiento del buen servicio y trato a los huéspedes; sus instalaciones en lo general las han conservado en muy buen estado. El único “pero” está en su cocina: no es de buena calidad y es muy cara, no hay congruencia entre calidad y precio.