Although the information in the hotels.com listing is not accurate as far as outside accessing rooms, we were perfectly happy with our room. There may need to be some updates with the listing on this site so people can see that there is no elevator and only stairs to get to second floor. Again, this was not an issue for myself or my husband, but many may have mobility issues and need first floor only! The room was clean, quiet, comfortable and we were happy with our accommodation. Also, the young woman who checked us in deserves recognition for putting up with some extremely rude individuals.