When we checked into our room, the door was already propped open, the TV was on and the bed had been sat on. Clerk said housekeeping must have done that by accident but it certainly did seem awkward. Requested another room but they were sold out. Probably my last stay at a Main Stay.
Kenneth
Kenneth,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 10 月 18 日
Larry
Larry,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 13 日
JuanCarlos
JuanCarlos,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 22 日
Lila
Lila,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 8 日
My stay here was easy and very satisfying! Check in was a breeze and all the information was given to us right away. We had a great room and the lobby was very clean and organized.
Room cleaning didn’t come as I thought they would so that kind of sucked but they had someone at the front desk so we just went there.
There was a time we went to get snacks from the little store area and no one was for for a few minutes so that sucked too but we made due still enjoyed our stay.
Staff is friendly, wonderful, informative, and secure. The place is beautiful and cozy. It almost felt like we had our own apartment for real. My stay was amazing and we all enjoyed it (baby included) so i definitely will be booking here again if I can and recommending to everyone to stay here!
Savana Rachel
Savana Rachel,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 8 月 11 日
One staff member was outstanding. The others weren't. The room had a sticky spot on the floor from previous guests. Breakfast was good and the pool. Although claimee to be heated was cold
Brian
Brian,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 28 日
We found the room cleaned as good as my children would have cleaned it. The floor was dirty and a few wrappers tucked into the corner. The spackle was coming off the walls and it didnt look great. The guests upstairs at 11pm sounded like they were wearing concrete slippers. The coffee and juice bar that was supposed to be on 24/7 was turned off. The tv was a roku and you had to sign into with your own passwords to watch which i didnt understand i just wanted normal tv. The breakfast was nonexistent and we had to wait for more to be made. We ended up leaving not very happy with the service.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 27 日
Average at best
Waited over 10 minutes for someone to even come to the desk to check us in. I had to call the phone number to get someone's attention. Went up to the room, it was propped open and the TV was on. Front desk said it must've been housekeeping that left it open but it made us uncomfortable. The pool was completely covered in white foam. We asked if it was safe to swim and the front desk had no idea. Overall room was decently clean. Breakfast had a good variety.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 16 日
I booked a handicap accessible room but did not get one. Luckily they had a bath chair we could use. When we checked in we did not have any towels in our room. We had a kitchen but all of the dishes were put away dirty. We had no housekeeping services during our 4 day stay. We had to ask to get new towels and have our garbage's emptied. The bathrooms were pretty dirty (grout and around the tub). Everything else was good.
Sara
Sara,4 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 7 月 15 日
Spent 2 days with my family. The room was big.
The bathroom wasn't clean, the dishes also was dirty.
I'm not sure I'll go back, but other than that the staff was nice and professional.
Vanessa
Vanessa,2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 7 月 6 日
Bloody TV
There were 3 blood stains in the hotel itself.. the TV wouldnt work for all 3 daya we were there..the front desk called mamagement and maintenence several times and promised to get with me BUT never did. The cleaning/check in staff were wonderful. Management needs a lot of work.
Jessica
Jessica,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 26 日
Kayce
Kayce,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 26 日
The pool was cloudy and I did not feel safe putting my kids in it.
Breakfast was cold and did not last the full time it was to be open. We came down at 8am and most of the food was gone with no refills.
Melissa
Melissa,3 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 4 日
The hotel seemed new, but they must have a lot of construction workers staying there for extended stays. The floors are all dirty. Our room was dirty on arrival. We needed them to come in and vacuum the floors and clean the microwave. That was after I wiped everything down with my Lysol wipes. Even had to wipe the wall. The shower curtain had brown staines on it.
Julienne
Julienne,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 31 日
There was mud everywhere in the room and bathroom was very dirty there was mold in the shower
Jenna
Jenna,1 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 28 日
Spacious and clean room, newer facility, friendly check-in staff, convenient location close to Georgetown. Breakfast was so-so, workout room had free weights, but cardio was limited and elliptical was broken. Manager was very helpful with a booking issue. All in all, we can recommend this MainStay and would stay here again.
Ulrich
Ulrich,6 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 11 日
Fathi
Fathi,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 4 月 24 日
Front desk was friendly but not a lot of staff availability to ask questions or to refill food and coffee at breakfast. The room had a bad odour, the wifi wasn't working and the shower wasn't working. The floors and carpets looked dirty in the room and in hotel halls and lobby.
The toilet made the loudest flush that made every one of our family jump every time😆 Let's just say this wasn't our best hotel experience.
Amy
Amy,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Very nice place to stay, does look as if they have been upgrading things so maybe cleaning in hallways and elevator not as clean.
Michelle
Michelle,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 5 日
The breakfast staff were very polite and helpful. The food was fresh.
Suzanne
Suzanne,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 2 日
Staff were all very amazing and helpful. Rooms are very nice size and clean. Kitchen had plates and all the essentials to cook. Bathroom was very clean even the public one by the pool. Breakfast was DELICIOUS 😋! kids ate so that's a win in our book. Thank you for having such a wonderful, welcoming place to stay. Family friendly!!
Adrianne
Adrianne,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 22 日
thomas
thomas,3 晚行程
Expedia真实住客点评
2/10 很差
2025 年 1 月 22 日
This is the worst hotel me and my family have ever stayed in. We booked our room two weeks ahead of time and paid for everything through expedia. We got there late one evening after driving all day, and checked in to a room that wasnt clean. We told the lady at the front desk the room wasnt cleaned, and we had to wait over an hour for them to clean it. We went back to our room and it STILL wasnt clean. The Tv was broken when we got there, and we had to wait for the maintenence guy the next day to come install a new one. More of our time lost. The room wasnt stocked with the necessary linens and toiletries. The shower head didnt work in the one bathroom. The staff was a really sketchy group of people. Didnt feel safe staying there with our kids. And to top it all off ive got my bank dealing with fraudulent charges from them on my credit card for $500 . Do yourselves a favor, dont go to the mainstay suites in georgetown, ky. Or any.