Great stay, but needs some work to make it better.
This was my first time staying at this location. The staff was professional, courteous, and friendly. We enjoyed our stay here and look forward to staying here again. However, what I would like to see taken care of is that all the air vents be cleaned, such as the bathroom vents and the air vents in the laundry rooms and hallways and roof/ceilings. Another thing is the sunrise grill, says they close at 9:30pm but when we went there to eat at 8:30pm we were told by which I believe to be the manager that they close at 9pm and could service, only drinks and appetizers but would have to hurry and be done by 9:00pm. The free nt desk and the paper left in our room for the time closing both said 9:30pm. So we had to leave the hotel and find a place to be able to sit down and eat. I hope these matters could and will be addressed before my next visit.
Paul
Paul,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 24 日
COFFEE!!
Check in was amazing. Your representative on the evening I checked in was helpful and cheerful. The room was fine. Clean and comfortable. The problem was in the morning. I did not care for the in room coffee. I went to the lobby and the pot was empty. Your representative said it could not be refilled until the kitchen was opened at 7 am. At 7:30 there was still no coffee.
Paul
Paul,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Ezra
Ezra,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Xochitl
Xochitl,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Very clean, convenient to anything you’d want to do whether in Carp or if you wanted to head to Santa Barbara, even though it’s right next to the freeway it was rather quiet
Andrew
Andrew,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Bill
Bill,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 13 日
The Best Western Dump
This place is an actual dump. They deposit old/broken furniture and hotel items in several patios and units on the first floor. I was in a room next to this dump and had the displeasure of the view and smell of the Best Western dump. Aside from the dump, the rooms and facilities are old, dingy and dirty. In no world is this a 4 star hotel, on its best day it might be a 2 star hotel. Do yourself a favor and do not stay there.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Debra
Debra,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 8 日
The shower drain was slow to dain so you had water backing up. Then walls couldn't sleep until 4 am. People were so load.
derek
derek,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Lee
Lee,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Clinton
Clinton,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Roberto F
Roberto F,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 31 日
Avoid this one if you can!
Small town hotel, No room service after 6 or 7pm. No complementary dinner either. No shuttle service to downtown.
They Like to hit you on junk fee: I arrived at the hotel I believe after 12:30 noon. They want to charge a early check in fee $25 when the room already ready. The room insulation is terrible. We got a room facing 101 freeway & we heard the freeway loud noise all day & night long. There is indent area of the mattress causing me to have back discomfort in the morning. The door won't open if we don't keep the card next to the sensor & press down hard right away when the green light is on.
With all these issues, I definitely don't think We will return again ever! May be we are naïve to expect small town Best Western to be comparable to other large city hotels!
Al.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 24 日
Not a great stay
Hotel was super noisy and the shower didn't work, disappointed with this stay.