The villa is old, some outlets did not work, Could not use stoppers on sink. Balcony barely fit 2 chairs
Dolores
Dolores,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 14 日
It was good overall.
They nickel and dime you way too much
James
James,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 8 日
Will not return! Beware - know before you go!
Didn’t see the pool in the pictures the entire time. Unit was no where near the beach and not as advertised. It was a 10 minute walk and not what we were expecting based on these nice pictures. Unit had ants and the bed needed to be replaced. Overall not a great experience, especially with all of the added fees that were not disclosed on hotels.com. They were supposedly running a promotion for kids to eat free for breakfast and lunch on the property, but every time we asked they said it wasn’t available for one reason or another. It would have been better to not have the promotion or not mention it to us at all!
The beach was very clean and peaceful. There were some very good restaurants on the island (not part of the resort).
Overall, I would not recommend this resort for the above reasons. The listing should definitely be more clear about which pool is at which location and they are not all the same. Including the actual picture of the pool at the Courtside Villas.
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
We had a great time and loved the resort.
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 2 日
The room was completely different than the room shown upon booking. The "villa" was outdated with brown carpet, musty smell, and both queen beds did not have fitted sheets. They were covered with flat sheets instead. The duvet inserts were not covered either and I doubt from the overall cleanliness of the room that they wash them after each guest.
We had stayed in a room at the hotel in January 2023 and had a similar experience. We thought we would give the Omni another try because of the resort amenities, but the villas were just as gross.
Molly
Molly,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 26 日
The "Villas" are NOT what you think they are.
The property grounds are very nice. What you are not told when you book the room is that the hotel proper is separate from the many other properties on the ground. The Villas of Amelia Island consists of a hotel surrounded by many adjacent condo buildings. We were told the hotel "manages" the other buildings but they don't own them. So when you book the room, if it says it's a "Villa", you are NOT in the hotel... you are in one of the many other buildings on the property. Our "Villa' building had NO ice and was not very updated. The furniture in the room was pathetic, the television was ancient, and many things in the room were substandard. The room was described as "Villa, Ocean View, 2 Queens". In my opinion, you are paying for the view, which was very nice. The floor seemed dirty and the closet door was broken. We had to call to access the wifi... the directions in the room were incorrect. The room had coffee and fixings for coffee but no coffee pot so we had to call and ask for one. The mini fridge was tiny. The television was a small Westinghouse (that should tell you how dated it was) and it required 2 remotes to watch and change channels. The room was just beyond disappointing.
Joseph
Joseph,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 26 日
Familycation
Loved every minute, everyone wanted to stay longer . Great beach , pool , food and people
William
William,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 22 日
Swap and bait!
First to report, HOTELS.COM NEVER AGAIN WILL WE USE YOUR SERVICES!
You’re sneaky and dirty and not about customer service st all! You boast of all the amenities and services available but you don’t say that they’re not available for all units! Then when your called on it you hand off to the location to handle and they pass back to you like good cop bad cop but both end up doing nothing.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
James
James,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 14 日
1 night stay
Beautiful property on the beach. The villas are a little dated but still comfortable. Staff working here are awesome!
Annmarie
Annmarie,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Paper thin walls
Could hear everything from next room
Came through wall, doors & vents.
Beth
Beth,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 3 日
Pros The room was very clean and staff were amazing. Cons the jets in the tub didn’t work and the door that divided the suites was not very soundproof and you could see light from the adjoining room.
STACEY
STACEY,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
Danielle
Danielle,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 20 日
Great stay
Had a great trip there, We stayed in the villas, specifically the tennis villas. They were very nice and clean, only issue the bath tub jacuzzi jets did not work and the sink water pressure wasn’t the greatest. The villas are also secluded from the main resort with their own pool making it very quiet and peaceful. The tennis villas are a few minute drive from the main resort but they did offer a shuttle and plenty of parking to make the walk closer. The shuttle however was a bit of a pain, sometimes it took a while to get you. They probably need a shuttle schedule instead of calling and requesting the shuttle. The resort however was beautiful, the pools nice and heated and the customer service was top notch. Will definitely be back again
Joseph
Joseph,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Melinda
Melinda,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Dustin
Dustin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Amy
Amy,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 6 日
james
james,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 5 日
An okay resort
We were switched from one of the villas to the Omni Hotel. This was an upgrade because we had an ocean front room. The room was nice, but the resort nickled and dimed us to death which annoyed me. We had to pay $40 a day for valet parking at the hotel or $25 a day to self park in an inconvenient lot. If I have to self park, then the parking should be free. We ended up using the valet because it was a pain to use the garage. I expected a little more from the room itself. The shower leaked and the tiles in the shower were loose and moving all around on the floor. I reported the shower leak when we left. The room was very quiet so we both slept well which is a huge plus. Overall it was a decent place, but I'm not sure I would go back.
Dana
Dana,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 5 日
Great stay, but very understaffed at the lobby bar with inconsistent drinks.