The app states the pool and spa are available from September to May, which would include April, but it’s not available in April. It’s empty and padlocked shut. I recommend fixing the pool’s availability. Maybe they meant May to September but that’s not what it says.
The app says there’s an elevator. There’s not. I recommend fixing that information.
The app says the facility is smoke free. People smoke on the balcony just outside your door. My eyes were burning in my room one night. Not sure if somebody was smoking in the room next door or on the balcony then. Employees smoke just outside the rear office door.
Maintenance suffers here. Window missing on one unit. Room has cracks in sink and shower. Mold/mildew/other people’s hair in shower. Shower head leaks and sprays water against wall and ceiling. Lights are dim. Turntable in microwave broken. Hot/cold plumbed backward in sink. Ice machine did not produce ice on several attempts.
I did not get the room I booked and paid in full for a month before our stay.
All staff we interacted with from the adults in the front office to the high schoolers switching over the rooms in the morning were pleasant and seemed to be interested in doing a good job and in providing good customer service. It’s clear this motel’s shortcomings are not a staff issue but a management issue with not investing in itself to produce a product consistent with the Best Western name.
I felt duped by the 7.8 out of 10 average on Hotels.com
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Good hotel
Everything was exactly what was described and what I expected, except that it was labeled as having an indoor pool, and it ended up being an outside seasonal one so I didn’t get to swim. Other than that everything was good.
Ruby
Ruby,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 5 日
Becky
Becky,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 1 日
Decent
Friendly employees, breakfast was basic but convenient, room was clean and comfortable. My only real issue was the security chain on the door. We were not able to engage it because it was too short! That made us really uncomfortable (yes we reported it, no we didn’t request a new room because it was so late and we were already ready for bed) so we placed the table & chair in front of the door for the night.
Yevonne
Yevonne,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 23 日
Melissa
Melissa,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 17 日
Great service
Bed was uncomfortable
Robert
Robert,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 17 日
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 3 日
Thomas
Thomas,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 2 日
Pretty lite up for the holiday.
Pearl
Pearl,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 2 月 1 日
Not a fan
Couldn’t get the water to come on for the shower…had to call the front desk to come and turn it on. Then the water in the shower went from cold to hot and vise versa. The toilet was loose from the tank. The room smelled musky…had to Lysol. On a positive note, the bed was comfortable.
Deborah
Deborah,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 31 日
Abbey
Abbey,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 31 日
Lisa
Lisa,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 1 月 30 日
Lisa
Lisa,2 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 1 月 25 日
Kelly
Kelly,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 8 日
centrally located and near amenities.
Sharon
Sharon,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 24 日
Desiree
Desiree,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 22 日
Expedia totally messed up my reservation. Upon attempting to check in Expedia had me booked for 12/22/24 (the next day) vs 12/21/24 the date I arrived at the hotel. After spending over an hour on the phone with Expedia I canceled my reservation through Expedia and booked on site with the hotel clerk. I will never use Expedia for any further bookings.
Charles
Charles,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2024 年 12 月 22 日
Natasha
Natasha,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 20 日
The front desk staff are nice and the pet friendly rooms are good. The pool and hot tub were not operational.
Terrence
Terrence,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 13 日
Lorraine
Lorraine,2 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 6 日
Room was dirty, sheets had hair and stains, toilet and tub had stains
robert
robert,2 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 2 日
Dane
Dane,5 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 4 日
We always stay at Best Western because they are consistently comfortable and reasonably priced.