This hotel is in serious need of TLC. What could have been an average stay was made significantly worse by one particular staff member, a front desk worker named Diana.
At check-in, we ran into an issue due to having two separate reservations. Fortunately, another gentleman (whose name I unfortunately didn’t catch) stepped in to help. I overheard their entire conversation: he clearly stated we would not need to check out and check back in for the second reservation. He even took our card twice to ensure the transition would be seamless and gave Diana the instructions on how to ensure this would occur. He was polite and apologetic about the confusion.
Diana, on the other hand, called the day we were told we wouldn’t need to check out and completely contradicted the information we had been given. She delivered her message with an attitude that made it clear she had no interest in being helpful or accommodating. Her demeanor was cold, dismissive, and more focused on proving a point than resolving the issue or ensuring guest comfort.
The only redeeming quality of this hotel is its location—convenient and close to everything we needed!