Checking in to the hotel was pleasant and easy. The property is conveniently located and has ample parking. However, as we were getting ready for bed, I lifted the pillow to discover several bedbugs of various stages of maturation, which indicates that these were not stray hitchhikers but an infestation. We packed up to move to a different hotel and notified the front desk of the problem. Despite several attempts by Hotels.com, the hotel management refused to provide a refund, apology, or any compensation. Avoid this hotel!