Staff are terrible. Everything is a no. It's like they want you to suffer.
Emma-Lynn
Emma-Lynn,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 26 日
Andreas
Andreas,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
Amamos cada segundo
Hotel incrível, all inclusive eu impecável, caro mas vale cada centavo. Atendimento e serviços a se elogiar sempre, funcionários prestativos, simpáticos e eficientes. Menção horosa aqui ao que sempre nos atenderam com algo há mais : CIRO, SABRINA, JIMENA, FADALA e muitos outros.
LORIS
LORIS,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 16 日
Gr
Ronald
Ronald,9 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 3 日
Isabelle
Isabelle,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 2 日
susanne
susanne,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
Christiane
Christiane,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 23 日
Rémy
Rémy,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 23 日
Had a great time in Ibiza, but not sure this hotel would classify as five stars as advertised. The food was amazing, beds were comfortable, and poolside service was great, but the showers in both of our rooms leaked out into the bathroom area every time you showered, and many of the staff seemed confused about how the resort worked/what time things opened & closed- and it was difficult to get deck chairs by the pool and dinner reservations. Between the hours of 5 and 7 PM there’s no food available on the resort property at all. All of these things could be worked around and handle easier if there was clear communication upfront about how soon in advance you need to book your food, reserve your chairs, and plan ahead. There was an app we downloaded, but it was missing some information and would not let us book reservations for our entire party for dinner at the same time. We just felt a little disoriented the first two days there. Otherwise had a great time.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Giovanni
Giovanni,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Ryan
Ryan,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Nicole
Nicole,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 10 日
Christian
Christian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Ben
Ben,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 7 日
Another Fabulous stay at TRS!
Have stayed here once before, and will be returning again! Everything about this hotel is amazing. Definitely recommend going all inclusive. Only thing I would say is we were only there for 2 nights, and wanted to do a restaurant each night - the butler wasn’t very helpful in accommodating our request in this which meant we missed out.
Kelsey
Kelsey,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 6 日
bait and switch
despite booking a room with a king sized bed 6 months in advance, we arrived to find 2 twin beds pushed together. I was charged the full price of the stay before seeing this. i brought it to their attention within minutes of entering our room, and they said they would bring a mattress cover to make it effectively into a king size bed. hours later it wasn't done and we asked again... and again. we had to spend a night of our anniversary trip on adjacent twin sized beds. the next day we nagged them all day and eventually later that evening they addressed this.
i also found you had to ask repeatedly to have your room cleaned/ turned down.
the whole common space in the hotel is not air conditioned, which I really would expect in an upscale hotel in Ibiza during summer (it was over 30 degrees and humid)
the building is a bit run down
the pool was admittedly great in terms of vibe and set up. food was good. bar service was ok but slow.
overall, i've stayed at a lot of hotels and i just dont think these people are providing quality service. and the dishonesty in terms of charging me for one room and then giving me a different one is really shameful.
ilana
ilana,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Very nice
Lovely hotel
Thaddeus
Thaddeus,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
No geral o hotel é ótimo ! Porém por alguns detalhes, considerando hotel ter classificação 5 estrelas precisam melhorar .Como por exemplo atendimento em geral ,detalhes para conforto no quarto e banheiro, entre outros.
Mirella
Mirella,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
Stephen
Stephen,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 1 日
Keine 5 Sterne - Pool Management katastrophal
Zimmer und Sauberkeit sehr gut. Qualität des Essens gut bis sehr gut, Servicepersonal freundlich, aber schlechter Service (mehrfach vergessene Bestellungen). Katastrophales Management am Pool - über 2 Stunden Wartezeit für Sonnenliege.
Ronny
Ronny,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 10 日
The staff were really friendly. Lovely rooms and grounds. It would have got 5 stars if there was more storage space in the bedrooms and the food at breakfast was hotter.
Denise
Denise,4 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 8 日
Great hotel but beware bathroom
floors are marble, shower designed so the water runs over the floor and only had a tiny bath mat.
On the first day of our stay husband slipped and badly injured his leg
which ruined the trip as we couldn’t enjoy the clubs we had booked.
Hotel staff were nice but nothing they could do, made us feel like we were trying it on. Such a shame as would have been a great stay but spent the three days in pain, spent a fortune on club tickets which we couldn’t enjoy.