住了兩晚 與期有落差 剛好遇到房間在重新整修房間走廊髒亂油漆味道很重 飯店人員態度冷淡 這應該不是4.5…
No recognition of Gold status benefits that were clearly on the booking. Not given the…
别忘了，集齐 10 个印章，送 1 晚奖励*住宿
使用消毒剂清洁住宿；住宿在下一批客人入住前会使用消毒剂清洁公共接触表面；床单和毛巾会经过至少 60℃ 的高温清洁。
This is my 3rd stay at the Esplanade Hotel and each time I have had a great experience. Thanks.
Joanne, 全家住宿 1 晚, 2021年10月28日
Bathrooms are lovely but the tile floor does not drain well leaving pools of water which are slippery. Shower screen did not close properly. Room was lovely with a very comfortable king size bed. Balconies are deteriorated as is one of the two swimming pools. Breakfast buffet was also lovely with a large and tasty selection. Really enjoyed the stay and would again.
symon, 住宿 2 晚, 2021年10月19日
Really enjoyed staying at the Esplanade Hotel.. great location if you are visiting Fremantle.. Would recommend this hotel anytime..
Peter, 住宿 1 晚, 2021年10月08日
Great comfortable hotel in a fantastic location.
Deborah, 住宿 3 晚, 2021年09月30日
Overall what a terrible experience! Check-in was a breeze, and the staff were moderately friendly; the housekeepers seemed to be the happiest in the whole joint. Would not recommend the room service, was delivered and served to me in a brown bag in takeaway containers? If I wanted takeaway delivered in a bad I would have ordered uber eats. Finally on check out the lift was OUT OF ORDER. One lift for the whole floor and it was broken. Understandably these things happen but there was no communication to the rest of the floor on how to get out of the building? How ridiculous trying to get children, pram, a baby and luggage down FIVE flights of stairs without any offer or assistance. One would have thought maybe a phone call saying the lift is broken, or a knock on the door come check out time or simply a note left on the door how to exit the building. Terrible experience. Customer service goes a long way. Finally made it to the ground floor to check out and explain the above and the lady was not interested in the slightest to hear of any of this only to demand I pay for the parking which I was told was free on the check-in and was confirmed via email but still, she demanded I pay. Neither of the two staff at the front desk had any care in the world which is why I am posting this here. Save yourself the money and go elsewhere.
Clinton, 商务差旅住宿 1 晚, 2021年09月03日
Staff front office ,food was awesome room too , free drinks on arrivel
carlos, 浪漫之旅住宿 1 晚, 2021年08月30日
A nice hotel in a convenient location. Rooms are excellent and facilities good.
Arthur, 住宿 3 晚, 2021年08月29日
Very friendly staff and offered late checkout for no extra cost. Lovely property and great location
Deborah, 全家住宿 1 晚, 2021年08月27日
We were greeted by a rude staff member who informed us that parking was an additional fee, after telling us we had to move on before unpacking vehicle. The room was freezing, even though the temp was set at 30 degrees, in an attempt to warm the room, to no avail. The toilet did not flush, and the rooms external self closing door did not self close. I also wouldn’t be indulging in the $30 ‘cereal’ option. I’ve stayed in better places for half the price.
Donna, 浪漫之旅住宿 1 晚, 2021年08月26日
The property generally is dating, but our room was a good size and clean. It had everything we needed.
浪漫之旅住宿 1 晚, 2021年08月20日