The property is big the land scaping is good the bar is good the entertainment is good
真实旅客
2 晚浪漫旅行
8/10
There are many small repairs that needed to be done. Several times had asked for them to turn on the hot water. Lot of the extra curricular activity equipment needed to be repaired and/or updated.
But the staff was great!
真实旅客
4 晚行程
2/10
Everyone, if there is one and only one review to read - it's this one. I saw some very bad reviews before booking, but was optimistic and figured some over privileged people were angry because something small happened. This place is hands down the worst place I've ever seen or been to, and should be shut down immediately. The website lies about everything, there are 3 bars but only 1 was open - only half of a restaurant - the pictures are from 20 years ago when this was a decent place. Everything is outdated, NO WATER - could not take a shower, the food was HORRIBLE, everything was an inconvenience for the staff when you asked for ANYTHING. Most importantly, no one cared.... like, they all lie to you - asked where something to eat was and multiple workers said they didn't know, even though they were eating. If you miraculously get a drink from the bar, be prepared to bring all of your cups/dishes back to the bar - they get REALLY angry if they have to pick anything up. Don't bring your wife or girlfriend, because there are no rules with how aggressive the staff can be towards females. Don't bother trying to get in the ocean, because you can't. There really is no beach, all of the sand is pretty much gone so unless you enjoy sitting on concrete, you won't be there. The pool is not clean, and don't ask the staff for a towel because you won't get one. Travelocity should be embarrassed and remove this place from a place you can book, you will be miserable - do NOT stay here.
Chris
4 晚家庭旅行
4/10
The property was very old, it needs a upgrade, which I don’t think the owner cares about.
Rony
5 晚行程
2/10
真实旅客
2 晚行程
2/10
One word. HORRIBLE
Rochelle
3 晚浪漫旅行
2/10
This was my second visit. Unfortunately it will be my last.
I booked a superior room that was advertised as over looking the pool with sea view. Instead i was placed in a cornor room that overlooked the entertainment area.
There was no hot water and i had to use a bucket to flush the toilet. I reported the matter and was promised that someone would come check on it but no one did.
The television had 6 channels in the evening but the next morning there was only one local channel.
The bathroom was dark and dingy and furniture old and dirty at the base.
The food tasted really good, but
There was a limited choice of food.
On the other hand the grounds was quiet and relaxing and staff quite pleasant.
真实旅客
1 晚浪漫旅行
2/10
Nothing.The pipes in the bathroom are broken this includes the shower pipes and face basin . The furniture are old . No proper mat at beside. Refrigerator is rusty. Drapes are horrible. The rooms and bathroom need a complete make over .I saw a cat in the dining area.For cats lick things eg cutlery etc unacceptable.The complete building should be demolished .Things have changed too old. Sometimes we have to get new things in order to do well.The containers serving the food should be thrown away and be replaced with new ones.You should not ask for review because you know that the hotel is below Zero.Lookin for the day when That building will be demolished.
真实旅客
2 晚商务旅行
4/10
The property is ancient and "run down". It badly needs renovation to be on par with other facilities that can boast an "all inclusive" stay.
I hope the management pays attention to the constructive criticisms that are offered.
真实旅客
2 晚结伴旅行
6/10
Ok for a stop over
Desmond
1 晚行程
10/10
the food the people that work there r so friendly and nice feel like i have known them before. My room was great .the pool and the beach is great Love it .
真实旅客
1 晚浪漫旅行
6/10
No entertainment , no guest the place need a upgrade and new menu and new marketing with airlines like tui airways uk and all the amercans airlines .the beach is fine . But need a price drop to a 2 star untill the above is done . The hotel is charging the ssme as the riu , this is not practical
This property needs manageing
真实旅客
1 晚家庭旅行
8/10
The hotel was great
Food was great
The staff was welcoming
真实旅客
1 晚浪漫旅行
6/10
Its my second stay here and my Spouse love it,it give a peace of mind and allow you to relax and feel at home.The place is clean and well kept the workers friendly and treat you like Family.
真实旅客
1 晚浪漫旅行
6/10
真实旅客
2 晚行程
8/10
I liked the ambiance about the place I loved the view from the room my only displeasure was the WiFi, cable and the options for food
真实旅客
2 晚浪漫旅行
4/10
The property has a lot of potential but the facilities need to be upgraded. It is supposed to be all inclusive but only the bare minimum amenities were provided ie: tissue and soap. The food offering was also very limited and seemingly restricted. This was not an all inclusive experience at all.
Dale
2 晚浪漫旅行
4/10
Carlton
1 晚行程
6/10
Staff was super cordial. They made every effort to make sure i was satisfied. The property could use some sprucing up, but that is not a reflection of the staff. I believe the property owner needs to give his hard working crew the support they need to update the property to be able to continue creating magic. Overall property is in a prime location with awesome views, but the team is working with what they have.
真实旅客
10 晚行程
2/10
Nothing desperately in of repair. Extremely inconvenient, tv only has 2 channels, no wifi only in the lobby, building is old and dirty.
真实旅客
2 晚行程
2/10
On arrival we were served a fermented friuit punch along with hotdogs served with stale bread and old lettuce leaves.Staff was friendly but the accommodation is terrible. They also try with the food
AC is working well
There is good water pressure but the bath needs to be scrubbed. The bath towels seemed to need washing. Only bath soap is provided.The refrigerator in the room was not stocked and no drinking water was provided.
Angella
3 晚行程
8/10
真实旅客
2 晚行程
4/10
Glad it was short- very rowdy crowd in which woke us up early every morning. There were a few staff that were very friendly and helpful which kept up the ratings