bathroom door would not open completely because it hit the toilet. Had to slide around door to close. Bed was very hard and uncomfortable. No threshold and raised lip between bedroom and bathroom floors with gap, tripping hazard. A/c unit half melted on one side. No hot water at 9am on a saturday.
Dale
Dale,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 15 日
Lover Sure Stay Santa Cruz
Definitely very amiable service. Clean and well maintained facilities. Continental breakfast is tasty if spare, but absolutely delicious for the price. Nothing else in Santa Cruz delivers more bang for the buck without any negatives
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 6 日
Lorena
Lorena,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 10 日
the front desk guy was rude
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Amazing
Gerardo C
Gerardo C,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Last minute booking easy check in and very friendly will definitely return on next visit to Santa Cruz.
Leanna
Leanna,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 16 日
Luis
Luis,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 4 日
Do not stay at this hotel
My experience at this hotel was largely negative.
The staff member at the front desk was unfriendly and rude, creating an uncomfortable atmosphere. Although breakfast is included, his behavior made it unpleasant. He yelled at customers and was unhelpful, and the hotel floors were dirty. I advise against seeking assistance from the front desk.
Additionally, four days after my stay, I was charged for items I did not authorize.
Denise
Denise,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 28 日
Room was very poor quality. I had to switch rooms three times. There was a hole in some of the furniture and cigarette burns also one of the door knobs fell off and the room smelled. I asked to speak with the manager and they said the manager won’t be there till 11 AM the next day. Unacceptable.
Dallas
Dallas,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 22 日
Staff helped me get into room when needed , didn’t like how towels was unavailable after hours
Robert
Robert,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 6 月 21 日
Door didn’t close. Fridge wasn’t working. Very noise. We had a party going on upstairs. Room wasn’t cleaned properly found someone clothes and underwear in the closet.
Arturo
Arturo,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 21 日
Silvia
Silvia,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 16 日
The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Jack
Jack,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 16 日
I didn't like this property at all. Let the photos speak for it.
Mary
Mary,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 16 日
Looked like the door had been kicked in a few times, missing light fixtures. Soda machine not plugged in. Hair left in the shower (not ours) Oh and you can’t tell by the pictures but this is a motel. I purposely picked this because it was attached to the Marriott name but I know better now.
Shelley
Shelley,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 6 月 14 日
The room floors were filthy especially in corners and bathroom. Hardly any breakfast choices, ran out of fruit, milk, juice. No protein at all. Ice tasted dirty . People above were stomping around all night.
Cheryl
Cheryl,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 12 日
Really disappointed...... The breakfast was very minimal. 2nd day waffles not available... Only old fruit and cereal. I was told the pool was heated. Was definitely not. Me and my 1 year old didn't get to swim. Ever time we tried to get hotel staff help was nearly impossible...
Brandi
Brandi,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 10 日
Evan
Evan,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 5 月 31 日
Rude staff, room not equipped and terrible cleaning
Brianna
Brianna,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 5 月 29 日
Room was very barebones with the minimum needed to stay. No extras at all. Furniture and bed were not in great shape.
JOEL
JOEL,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 12 日
They need to have a water machine where you can get your drinking water