The setup of the room was quite pleasant, yet it had a lingering odor of stale cigarettes, which was surprising given that smoking is prohibited on the property. Upon entering, I noticed visible stains on the couch, and I was staying in the first lady suite. The initial staff members were very friendly, but the general manager, Victoria Jackson, was impolite, unhelpful, and biased. She was not only disrespectful to me but also to my guest. I certainly did not anticipate such treatment, especially since I travel frequently and usually book with VIP access. To be honest, people generally tend to be more courteous when you spend more money, but that was definitely not the experience here. It felt like a Cinderella story that turned into a disaster after midnight.