2/10 很差
2026 年 3 月 21 日
had a very disappointing experience at this Best Western. When I checked in, no one informed me that the internet was down and the TVs were not working, even though those are advertised amenities. I was traveling with young kids, so having TV and internet available was important for our stay.
Within about two hours, we decided to check out because the room also smelled like old, dirty towels, and without the promised amenities the stay simply wasn’t worth it.
When I checked out, I spoke with a virtual assistant who told me to call the next morning to request a refund. When I called, I was told the manager would call me back. I then received a call from someone with Best Western who instructed me to contact the front desk so they could issue the refund.
However, when I called the front desk, they suddenly told me a refund could only be issued within 20 minutes of check-in, which was never mentioned before and contradicts what I was previously told. I was given the runaround multiple times and the manager did not follow up properly.
Between the non-working amenities, the unpleasant smell, and the lack of customer service, I would not recommend staying here. Guests should be informed when major amenities like TV and internet are not available, especially when traveling with children.
Bianca
Bianca，1 晚家庭旅行
Hotels.com真实住客点评
