The beach was visible, with ocean views from the upper pool. The staff was extremely welcoming and accommodating upon arrival, departure, and throughout the process. Juan was there to assist us with our luggage & offered up support with a smile. Arrecio (?) Arsenio worked the front desk, always smiling and ready to help at a moment's notice. I was inquiring how to purchase their wonderful-smelling lotion, shampoo & conditioner on our way out. These gents made it happen at the drop of a hat; meanwhile, their manager, a distinguished gentleman at the receiving area, thanked us for our visit and very genuinely and gracefully welcomed us back for a future stay. Job well done, Princess Yaiza!