The room was big and the view was amazing. Used the pool and was alone, the weather was bad but didn't bother me. Huge bed and very comfy. So quiet even with the balcony door open.
Aurore
Aurore,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
John
John,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 21 日
Avoid
Terrible. Aircon was out for the 5 days I was there and there was no service at all. Avoid at all costs and don’t be fooled by the photos
真实旅客
4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 21 日
Rohan
Rohan,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 15 日
J
J,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 9 日
Very friendly staff. Zero air conditioning. Would like to have known ahead of time so I could have made alternate arrangements. I made this reservations months in advance.
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 28 日
Julie-Anne
Julie-Anne,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 23 日
Pretty disappointed this time.
No Air Con in Feb - just a tower fan. No mention of it at check in that the whole building was basic without AC ("the system isn't performing at full capacity") ....
Requested a refund, only got 20% not recommended.
Also there were power points not working and taps that were difficult to use. Light switches that were faulty.
M W
M W,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 21 日
Air condition broke!!!!!!
The hotel informed me on check in that their A/C was not working! It’s summer in NZ and 26c!!! They tried with fans but it did not help.
I had booked 2 nights but left after the first night as it was so hot and stuffy.
I found out also that the A/C had been off since mid January!!!!!!!
Either Hotels.com or The hotel should have told me much earlier and give me the opportunity to transfer my booking elsewhere
Phillip
Phillip,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 20 日
Don’t book here
You knew the air conditioning was broken 2 weeks before our arrival & did not notify me!
We slept with the sliding door wide open just to survive the night. How safe is this? Your staff lied to our faces about the a/c. We loved Auckland but will never stay at a Marsden hotel again, anywhere. You guys didn’t even have the testicular fortitude to reply to my email asking for compensation for staying in an oven! Marsden Hotel was easily the biggest and only disappointment encountered in that wonderful city.
Never again!
Debra
Debra,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 19 日
Great Spot.
Rooms are located within the Sofitel which is a fantastic hotel Only issue was the air con wasn’t working so the rooms were very hot. Great location though.
Brad
Brad,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 16 日
Nice 1 night stay
We stayed 1 night in a deluxe room with a balcony which was very nice and found everything fine as per photos previous reviews apart from no air conditioning (but we did get an email stating this) so it was expected and although the room was warm it wasnt unbearable. Bed was comfortable and it had a lovely spacious bathroom and very nice shower We would stay again.
Gabriela
Gabriela,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 12 日
Thomas
Thomas,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 9 日
Sandra
Sandra,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 5 日
DO NOT STAY AT THIS HOTEL !!!!
I cannot believe this hotel treats it guests like this, the room is so hot and the air conditioning did not work. The reception makes it out as if its the guests fault, they say they are sorting it out and never come. They claim its fixed when its not.
They are understaffed and lied multiple times.
The booking in process is a pain, we waited 15 minutes for the person to arrive and then you need to be escorted to your car every time if you park on site.
Terrible setup, terrible serivce, terrible experience
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 2 日
It seems like it’s a hotel inside of a hotel so you have to wait for someone to get you in the lobby.
My room was spacious, there was only soap and conditioner available with a selection of hot drinks. The bath was nice.
They take a bond which I thought was a little high and had to convince them to charge less.
Geneva
Geneva,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 26 日
Unfortunately the air conditioning was not working during our stay. The room size was spacious, but the advertising did not mention that the indoor swimming pool and gym were off-site and we would require a separate key to access these each time.
Kerry
Kerry,3 晚家庭旅行
Wotif真实住客点评
6/10 好
2025 年 1 月 23 日
Kirk
Kirk,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Safe, keycard needed to use lifts and to get into your room. Plenty of walkable dining or drinking options with a 5-10min radius, including the Viaduct Harbour just down the road.
Area was pretty quiet
Scott
Scott,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 20 日
Brilliant position for the viaduct
carol
carol,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 19 日
The Marsden is in the Sofitel, but other than coming in through the same front door you are segregated and made to feel like the poor cousin. It is a poor form of differentiation.