This is by far the worst place we have stayed in Gatlinburg. The elevator was out of order. We had to lug our luggage up the stairs to find the room had no hot water. I called the front desk twice to report it. First time, i was told maintenance would be right up. Second time, same response. 30 minutes later, i tried the water again. It was hot. I called the front desk again. The attendant told me maintenance went to the boiler room and turned the water on. Nobody came to my door or called to tell me this. I wasted two hours of a one night stay waiting on maintenance. Also, no sprinkler system in the room. The bathroom floor was dirty. It had not even been swept. We will never stay there again.