Exceptional kindness from all the resort staff they made us feel welcomed and valued. The property was well maintained and the room was magnificent.
Marcia
1 晚行程
10/10
Great place super nice and great views
Oscar
3 晚行程
6/10
Hotel is a bit dated and needs some upgrades. Trying to reach the hotel by phone or to modify a reservation is painful. The hotel charges extra for everything, including use of the hot tub, even though rooms are well in excess of $500/night. On the plus side the staff is friendly and the shuttle service to town and local restaurants is a plus.
Thomas
1 晚行程
10/10
Amazing respite to celebrate our wedding anniversary. Love the spa, staff and amenities. A true oasis
Jeffrey
1 晚行程
6/10
Vanessa
2 晚行程
10/10
I come back to this hotel every time I'm in the Sonoma area. I love the spa the most. The rooms are fairly small & pricey, but it's an amazing property and I feel at home there. I've been coming here for over 13yrs now.
Michael
3 晚行程
10/10
Patrick
2 晚家庭旅行
10/10
Patricia
1 晚行程
10/10
VALERIE
2 晚行程
2/10
The whole building had
Shin
1 晚行程
8/10
Beautiful hotel, but the rooms feel a little dated. Staff was wonderful. Hotel pool needs better maintenance. It’s clean and hot, but lots of leaves in the pool and the chairs that need to be cleaned/removed more often. But overall, it’s a great hotel, nice location, delicious restaurants, and wonderful experience.
真实旅客
1 晚家庭旅行
10/10
Ichiro
2 晚行程
10/10
Cherry
1 晚结伴旅行
10/10
Cathleen
1 晚行程
2/10
I have stayed here many times mostly for some girls trips. I decided to book a room to celebrate my 5 year anniversary with my husband. Unfortunately I became extremely sick with covid and was unable to go, I understand there are cancellation policies however I had called to see if there was any way to move the date since I was sick. They were so rude about it and didn’t really seem to care and basically said too bad.
If they couldn’t do anything I get it , but the lack of care or empathy was what was upsetting and has caused me to never want to go back here. There are plenty of spas to choose from I just won’t be returning here and will rebook my anniversary trip else where. We were pretty excited to celebrate our anniversary here since we got married 2 weeks before the pandemic shutdown we always like to do something special.
Angela
1 晚行程
8/10
Staff at the property were well trained but the staff at the spa were not at the same level. Think it is not operated by Fairmont and it shows in the service and cleanliness. It is pretty expensive for a poor experience. People that came in after us decided to leave as it did not “meet the experience they were looking for” Restaurant food was excellent. Check out what the resort fee covers before you arrive.
James
3 晚行程
10/10
Connie
1 晚行程
8/10
wendy
2 晚行程
10/10
Lisa
1 晚结伴旅行
10/10
Susan
2 晚行程
4/10
Stinks old everywhere
svetlana
1 晚行程
10/10
Beautiful area and property. Staff very accommodating and helpful with touring options.