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The Pollux

4.0 star property
Mountain hotel with 3 restaurants, near Matterhorn Museum

Choose dates to view prices

The Pollux, nestled near Matterhorn Museum, offers a warm welcome with a breakfast buffet and garden. Enjoy the slopes at this ski-friendly hotel with a shuttle service and on-site spa for relaxation. With free in-room WiFi, kids can have fun at the arcade/game room while adults unwind with coffee/tea in the lobby.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Airport transfer
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Ski storage
  • Ski passes
  • Fitness center
  • Sauna
  • Steam room
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
The current price is CNY2,035
CNY2,182 total
includes taxes & fees
Apr 19 - Apr 20

Why we love this property

Pure relaxation
The full-service spa offers sports massages for tired muscles. Guests can detoxify in the sauna and steam room or energize in the fitness room.
Foodie paradise
Dive into culinary adventures at 3 restaurants offering regional and international cuisine. Al fresco dining delights, plus a bar and free buffet breakfast.
Sleep like royalty
Wrap up in plush bathrobes after selecting from the pillow menu. Hypo-allergenic bedding and blackout drapes ensure deep slumber.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony

9.2 out of 10
Wonderful
(5 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Gallery Single Room

Gallery Single Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Gallery Single Room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, Balcony

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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About the neighborhood

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.8 miles/128.4 km
  • Zermatt Gornergratbahn Station - 3 min walk
  • Zermatt (QZB-Zermatt Train Station) - 3 min walk
  • Zermatt Station - 4 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪Brown Cow Pub - ‬2 min walk
  • ‪Walliserkanne - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk

About this property

The Pollux

The Pollux offers a fantastic location, putting you just a 5-minute walk from Matterhorn Museum and Zermatt-Matterhorn Ski Paradise. Guests can be pampered with sports massages at the spa, and Restaurant Pinte, one of 3 restaurants, serves Regional cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a sauna are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 35 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Offsite parking within 49213 ft (CHF 20 per day)
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Ski passes
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Wildlife viewing nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Ski storage
  • Snow sports gear

Facilities

  • Built in 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Tile flooring in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • 80-cm flat-screen TV
  • Digital TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.

Dining

Restaurant Pinte - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Restaurant Arvenstube - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Chami Bar Fire Place - This bar serves light fare only. Open daily.
Vegistube - Onsite theme restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge

Renovations and closures

The property is closed between October 11 and November 14.

Children & extra beds

  • Rollaway beds are available for CHF 45 per night

Parking

  • Parking is available nearby and costs CHF 20 per day (49213 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Carte Blanche
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

Is The Pollux currently open?

The property is closed between October 11 and November 14.

Does The Pollux offer free cancellation for a full refund?

Yes, The Pollux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Pollux?

Sorry, pets and service animals aren't allowed.

Is airport shuttle service offered by The Pollux?

Yes, an airport shuttle is available.

What are the check-in and check-out times at The Pollux?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon.

What is there to do at The Pollux and nearby?

Have fun with nearby winter activities like ice skating, cross-country skiing, and snowboarding, and in warmer months enjoy a round of golf at the nearby golf course. Additional recreation nearby includes game viewing. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. The Pollux also has an arcade and a garden.

Are there restaurants at or near The Pollux?

Yes, there are 3 onsite restaurants, featuring alfresco dining and Regional cuisine.

What's the area around The Pollux like?

The Pollux is in Zermatt City Centre, a short 3-minute walk from Zermatt Gornergratbahn Station and 4 minutes' walk from Zermatt - Furi.

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Reviews

The Pollux Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as delicious, wonderful, great, and superb with many options. (17 reviews)
  • The property offers a range of excellent dining options, including a fabulous restaurant and bar, with great views and friendly service. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Breakfast
Location
Restaurant
Bar
Train station
View

Reviews

Verified

10/10 Exceptional

Clean and fresh room, a very nice spa area, and excellent breakfast and service. Despite being located on the main street, it was very quiet at night. Only 3 minutes from the train station and right in the center of everything. The hotel also offers a very spacious ski room, which is perfect for winter stays, as well as a billiard table for those who enjoy playing. There is also a restaurant and bar at the hotel - one of the best in the village. We would definitely come back!
Aleksandra, 7-night trip
Verified

10/10 Exceptional

We loved our stay!
Stephanie, 2-night trip
Verified

10/10 Exceptional

Excellent
Moshe, 1-night trip
Verified

10/10 Exceptional

Super place to even stay with kids.
Biraju, 2-night trip
Verified

10/10 Exceptional

Helpful staff, convenient to train station
Mark, 1-night trip
Verified

10/10 Exceptional

Sandra, the receptionist was one of the best but they were all fantastic. Very helpful and Olivia at the bar was a rockstar.!!
Marcella, 2-night trip
Verified

10/10 Exceptional

Great location. Spacious room. Walkable to everything. Loved the lit fire in the lobby at night!
jennifer, 2-night trip
Verified

10/10 Exceptional

I love this hotel style it was really welcoming
Chac, 1-night trip
Verified

10/10 Exceptional

Location is great, rooms are very nice with comfortable beds. Great saunas for relaxing.
Mike, 1-night trip
Verified

8/10 Very good

Spacious room with large comfortable bed and balcony. Very cozy hotel with an excellent bar area by fireplace, great breakfast and excellent location. Two minutes from train station.
Jorge, 2-night trip
Verified

10/10 Exceptional

The staff were so friendly from the second we arrived, the room was spotless and they even took our luggage up for us as we had arrived early and left our bags at reception. It had a warm, cosy atmosphere with a log fire going in the evenings, and felt really welcoming.
Alexandra, 1-night trip
Verified

10/10 Exceptional

Great place to stay, highly recommend
Dennis, 1-night trip
Verified

10/10 Exceptional

Excellent location. Great breakfast. Friendly staff.
Desiree, 2-night trip
Verified

10/10 Exceptional

Excellent location，
Yubao, 1-night trip
Verified

10/10 Exceptional

Great Hotel in a great location!

The hotel is located in a very nice location. The staff are very friendly and willing to help. Breakfast was also very nice. It worth the price!
Shervin, 1-night trip
Verified

10/10 Exceptional

Great hotel. Friendly staff. Great location for a ski trip.
Charles, 6-night trip
Verified

10/10 Exceptional

The Pollux boutique hotel is right on the Main Street so walking distance from the train station and all the shops. Our room has a balcony with a great view of the Matterhorn. The breakfast buffet is delicious with fresh made juices and lots of food choices. We enjoyed our time and definitely would stay here again next time.
Front of the hotel
View from our balcony
View from our room
Main Street and hotel front view
Jacqueline, 3-night trip
Verified

8/10 Very good

Would have been nicer to have upgraded technology in the rooms as far as outlets to charge phones by the beds.
Juliana, 1-night trip
Verified

10/10 Exceptional

Great Hotel
Carlos, 2-night trip
Verified

10/10 Exceptional

Perfect cozy hotel right in the middle of Zermatt, close to train stations and various restaurants.
Praveen P, 2-night trip
Verified

8/10 Very good

Good location, staff was very helpful
Romana, 2-night trip
Verified

10/10 Exceptional

The staff was extremely friendly. I felt as safe as being at home. The breakfast and dinner were great! It was a very short & convenient walk from the train station. My family misses it…
Brian, 1-night trip
Verified

10/10 Exceptional

The location was good and the room was clean, spacious and very comfortable.
HIROKO, 2-night trip
Verified

8/10 Very good

Great location!!
Jeff, 1-night trip
Verified

10/10 Exceptional

Near train. Very walkable.
Hansyudi, 2-night trip