I stayed at Matild Palace and had an excellent experience.
The staff handled a misunderstanding with my room efficiently and upgraded me to a spacious, well-designed room with a balcony and the bathtub I originally requested. The room was clean, comfortable, and finished to a high luxury standard. Housekeeping was attentive and added small evening touches that enhanced the stay.
The hotel’s spa facilities are well-maintained, quiet, and aesthetically designed, with a relaxation area, hammam, steam and dry saunas, and refreshments available throughout the day.
Check-in and check-out were smooth, and the reception staff were professional, helpful, and informative. The property is centrally located, and the rooftop bar offers impressive views of the city and the Danube, with knowledgeable and welcoming staff.
Overall, Matild Palace delivers the level of service, aesthetics, and comfort expected from a true luxury hotel.