When we booked the room, we booled a 'King Suite with a kitchen". Upon arrival, we were told "that's on the bottom floor and if we wanted a top floor, it wasn't available. And, there'd be no price adjusted.
The first room, they put us in, the shower wouldnt stop dripping, and there was water on the floor.
The second room, the carpet felt 'sticky' and the bed had a HUGE dip in it.
The manager, Ron said he couldnt switch out a matress until the next day. At this point its 1pm, and check in for other rooms was 3 hrs away.
We booked elsewhere and now have to deal with insurance.
Wont be going back.