Great hotel, let down a little by bad maintainance
We had a great stay overall but there were several small things that got in the way of it being perfect.
We were upgraded on check in to a very nice room but it was a twin bed even though the hotel does not advertise having twin rooms. Having one in a suite is just weird anyway, I can’t imagine there is much demand for that. When we asked staff to rectify this by joining it together they did not even tell us if they tried. When I questioned them about this they offered to move us. We were of course then downgraded significantly but the first room they gave us had a broken safe. This meant we had to move rooms again to an even smaller room. When I complained about the broken safe the man at the front desk was rude and said there was no maintenance on site so we would have to either accept the broken safe and wait for a repair or move to another room. We chose to move.
We also noticed the hammam had to be manually turned on by staff who were not there and seemed too lazy to turn it on.
We came back later in the week and were given a room that stank of smoke. The hotel were very good about this and upgraded us to a lovely room which was much nicer. This second stay was perfect save for the fact we were told we could use the spa showers on checkout. However the private one was broken so we ended up not being able to use them.
William
William,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 17 日
Todd
Todd,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 16 日
Couldn’t be better!
Gorgeous hotel in a nice quiet square. What more can you ask for.
Filip
Filip,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 12 日
beatriz
beatriz,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 6 日
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 2 日
Alexandre
Alexandre,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 22 日
vor dem Hotel wurde der Platz renoviert / umgebaut, deshalb war eine Zufahrt nicht möglich. Wir mussten selber schauen, wie das Gepäck von einer öffentlichen Parkgarage zum Hotel gelangte. Es wurde uns keine Hilfe angeboten - Null Service, trotz 5 Sterne Hotel...
Irene
Irene,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Le service est excellent ! Lit très confortable et très bien situé.
manon
manon,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 24 日
I had a very nice massage in the spa, highly recommended.
Carl
Carl,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Gorgeous hotel with excellent service and staff. Walkable to everything. A bit of a strange area but worth it for the 5 star stay.
Melanie
Melanie,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 6 月 23 日
Maxime
Maxime,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 20 日
Excellent stay at this gorgeous 5 star hotel. The area while close and walkable to sites and restaurants is in not the prettiest spot. But the staff and the hotel make up for all of that. The pool, sauna and hamman are
Melanie
Melanie,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 18 日
Prachtig gedecoreerd hotel met allerhande voorzieningen en uitstekende ligging in hartje Brussel. Zeer goed ontbijt!
Geert
Geert,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 21 日
Rajiv
Rajiv,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 17 日
Helle
Helle,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 17 日
Alles sehr geschmackvoll
Dr Lothar
Dr Lothar,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Great Staff!!
Juan
Juan,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Parfaite destination pour découvrir Bruxelles
Hôtel très bien placé. Très calme et à deux pas de toutes les commodités et autres lieux de visites de Bruxelles. Le personnel est charmant et aux petits soins quelque soit nos demandes.
La piscine et les soins sont très appréciables et de qualité